Hotel Stars: What to expect from a Hotel’s Star Ranking



A hotel’s star rating is an indicator of the general quality of a particular hotel, and is wholly dependent on the data available to us. The descriptions below indicate what you should be able to expect from a hotel in each of the star classes. These descriptions provide general data, based on the many sources of information that go into our star rating. Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay. (Be sure to let the hotel know any special requests or requirements you have at check-in.) Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. The features and amenities described here are often not available at holiday rentals, apartments, inns, bed-and-breakfasts, and other speciality hotels.

Economy: 1 Star
A one-star establishment is expected to offer clean, no-frills accommodation with minimal on-site facilities for the budget traveller for whom cost is the primary concern. Guestrooms generally are small, functionally decorated, and may not have a private bathroom, in-room telephone, or amenities. On-site dining is usually not available. Public access and guest reception may not be available at all hours.

Value: 2 Stars
These limited-service establishments are expected to offer clean, basic accommodation. These properties may offer some business services but generally lack meeting rooms, baggage assistance, and full fitness and recreation facilities. On-site dining is usually limited to coffee or Continental breakfast service. Guestrooms generally offer private bathroom, telephone, TV, and limited amenities.

Quality: 3 Stars
Three-star establishments place a greater emphasis on style, comfort, and personalised service. They generally feature on-site dining room service, a pool and/or fitness centre, a gift shop, and may provide baggage assistance. Conference rooms for meetings and extended services for business travellers are usually offered. Guestrooms offer more extensive amenities and more careful attention to decor and comfort.

Superior: 4 Stars
These upscale establishments usually offer a fine-dining restaurant, lounge, and room service with extended hours. Service features usually include baggage assistance, concierge service, and valet parking. A conference centre with up-to-date technology and full business services are usually offered. Public spaces and guestrooms are thoughtfully designed and constructed with high-quality materials. Guestrooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities.

Exceptional: 5 Stars
The finest hotels in the world. A five-star hotel is characterised by luxury appointments, superlative service, and the highest standards of comfort. Five-star hotels offer originality in architecture and interior design, high-grade materials in construction and décor, and such special touches as fresh flowers and plants in abundance. These properties also maintain a high staff-to-guest ratio, gourmet dining, and 24-hour room service. Guestrooms offer ample space, the finest furnishings and decor, premium bedding, and luxury bath products. Room amenities generally include high-speed Internet access and CD and/or DVD players. Five-star resorts may offer additional recreation facilities such as tennis courts and golf-course access. On-site spa services, a top-notch fitness centre, and a pool are generally available, as well.

Source: SerfResort


  1. By these standards the old Executive Inn would be a 4 star hotel. What are we going to end up with downtown next to the John???

    • I assume that you mean the very old Executive Inn back in its glory days. Yes you are correct because it had a restaurant, a bar, conference rooms, and decent rooms for the 1970’s. At that time it would most likely have gotten 4 stars. Today it gets ZERO stars. In it’s last days it was more like a 2-Star hotel that used to be a 4 Star. It had been flophouse+timeout for a few years.

      • Yes and it was also a 4 star in the early eighty’s because it had met all your requirements while it was still under Greens ownership and was thriving. I know this because I worked there while going to school and made good money from tips ($80 to $120 a shift).

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