A special notice will soon begin arriving in Evansville Water and Sewer Utility (EWSU) bills informing customers that the moratorium on utility shut offs may end on August 14th, 2020 unless extended again by order of the Indiana Regulatory Commission and Gov. Holcomb. If the moratorium is not extended, EWSU will resume the shut off process on August 15th. Note: EWSU Customers who pay their utility bill online will receive an email notification.
The EWSU Board voted last week to authorize the utility to extend payment terms from three (3) month to at least six (6) months. Payment terms may be extended up to 12 months for extenuating circumstances. In addition, the board voted to continue deferring the collecting of late fees, convenience fees, deposits and reconnection fees while the moratorium remains in effect.
If a customer has an account in delinquent status, they are encouraged to use EWSU online services to make payments or request payment arrangements. Visit www.ewsu.com and click “Payment Arrangement†under General Requests. EWSU Customer Service will work with customers to set-up extended payment plans.
Financial assistance may be available through local agencies. For a list of community resources, go to www.ewsu.com and click “Assistance Agenciesâ€. For more information call EWSU Customer Service at 812-436-7846 or send an email to: EWSUCustomerService@ewsu.com.
