CenterPoint Energy’s Moratorium Extension Set To Expire

Customers Are Encouraged To Contact The Company For Payment Assistance Options

 Evansville – June 1, 2022 – CenterPoint Energy’s extended utility moratorium for Indiana residents is set to expire, and disconnections for non-payment will resume on June 13. Customers with past due balances are encouraged to contact CenterPoint Energy to discuss payment options and resources available to avoid service disruption.

In the coming days, customers with a past due balance will receive a phone call and email reminding them the extended grace period has ended. While customers will be subject to disconnection beginning June 13, CenterPoint Energy will be taking a phased approach to disconnections.

“While we will resume disconnections, we understand there are still customers experiencing financial difficulties. We want to encourage customers to contact us to discuss options available to them, so we can assist them in avoiding disconnection,” said Ashley Babcock, Vice President, Indiana and Ohio Gas. “Over the last two weeks, we connected with more than 150 customers face-to-face through the City of Evansville Access to Service fairs to assist in providing payment plans and connect with resources to avoid interruption of services. We will continue efforts to proactively reach out to customers with past due balances.”

Extended payment arrangements will continue to be offered to customers needing assistance. If a customer has a delinquent balance, they are encouraged to contact customer service at 1-800-227-1376 to speak with a representative about options to avoid disconnection. Throughout the extended moratorium, CenterPoint Energy has been proactively communicating with customers through bill messages, emails, social media and community access to service fairs to make customers aware of payment arrangement options to avoid disconnection.

CenterPoint Energy also reminds customers to be mindful of recently reported scams targeting utility customers. The company would never call and demand payment over the phone via cash, money wire transfers, prepaid debit cards, gifts cards, PayPal, Venmo, Square Pay or Apple Pay within a defined amount of time to prevent immediate disconnection.