Vectren Debuts Fully Responsive, Enhanced Website; Report Outages Via Text
Evansville, Ind. – Vectren has launched a completely redesigned Vectren.com featuring several enhancements and additions aimed at improving the customer’s experience while navigating the site. In addition to the redesign, Vectren.com now automatically adjusts to give customers the same experience regardless of their device and provides full account access and functionality from mobile devices.
 “With nearly half of all Vectren.com visits coming from mobile users, it is important we offer full functionality and access to all features of our website,†said Doug Petitt, vice president and chief information officer. “A fully responsive, optimized website allows for a seamless customer experience regardless of the device.â€
 Additional enhancements include:
·        Redesigned outage center: The redesigned outage center features a new Google map platform with more defined outage information including crew status and an overlay feature showing current weather. A special zooming feature allows for street-level viewing of the outage area.
·        Streamlined start, stop and move processes: Processes around starting, stopping or transferring service have been simplified to make the experience as efficient as possible.
·        Account dashboard and message center: When logged in to their Vectren.com online account, customers will now see their most often used account management tools and quick links to popular actions. They’ll also see important account messages.
·        Expanded energy saving section: All residential customers will now have access to energy usage and bill analyzer tools, which also include the ability to compare their usage to their neighbors. Access to energy efficiency rebate forms and programs has also been simplified.
 The enhancements to Vectren.com come on the heels of Vectren’s recent launch of a new feature that allows customers to report their electric power outage by texting the word OUT to 83212. Customers can easily save this number to their phone contacts to ensure quick reporting by visiting www.vectren.com/text from a smartphone to access and save the contact information. In addition to the new text feature, customers can still report their power outages on a smartphone via Vectren’s website and mobile application. Customers are also encouraged to follow @VectrenStorm on Twitter for real-time outage updates.
 The website redesign is one of several enhancements planned to improve the customer experience as part of Vectren’s Smart Energy Future plan announced in February. For more information on Vectren’s efforts, please go to www.vectren.com/smartenergyfuture.
