Vectren, a CenterPoint Energy company, is encouraging customers to contact the company if they are experiencing financial difficulty at this time and may need payment assistance, arrangements or extensions during the COVID-19 situation. While the utility has currently suspended natural gas and electric service disconnections, customers are encouraged to call now to avoid a disruption once the moratorium ends.
“We remain committed to keeping our customers’ interests and well-being top of mind during the pandemic and ask that they contact us as soon as possible so we can offer bill payment assistance,†said Lynnae Wilson, chief business officer, Indiana Electric. “While we have not yet resumed disconnections due to nonpayment, we want to ensure customers have plenty of time to contact us and make arrangements for outstanding balances.â€
Qualifying customers in Indiana are encouraged to take advantage of additional assistance offered by the state’s Low Income Home Energy Assistance Program (LIHEAP). A one-time $350 benefit is available for anyone that has lost their job, or significantly decreased their hours since the start of the COVID-19 emergency declaration. This benefit is available to individuals that have received energy assistance already and those that have not applied yet but meet the household income requirements. For eligibility requirements and a list of local service providers who administer the program in Indiana, please call 2-1-1 or visit eap.ihcda.in.gov.
Vectren also asks that customers be mindful of scammers targeting utility customers during this time. The company would never call and demand payment over the phone or by prepaid debit card to avoid disconnection. Customers who would like to discuss payment options should call 1-800-227-1376. Information on payment arrangements and other payment options and assistance can be found atwww.vectren.com.
