Vectren Adds Texting Option For Reporting Power Outages
Headed into storm season, Vectren is launching a new feature that allows customers to report their power outage by texting the word OUT to 83212. Customers can easily save this number to their phone contacts to ensure quick reporting by visiting www.vectren.com/text from a smartphone to access and save the contact information.
If the mobile phone number being used to report the outage is already associated with the customer’s account, it will prompt the user to choose the address on file or report for a different location. If the phone number is not recognized by Vectren, customers will be prompted to provide the phone number associated with the account in Vectren’s billing system, which is likely a landline phone number, or they can enter the property address or Vectren account number.
“Enhancing our customer’s experience by providing another option to report a power outage via smartphone was a top priority given the number of customers who own these devices and utilize them for similar tasks,†said Brad Ellsworth, president of Vectren Energy Delivery of Indiana-South. “Outage texting makes reporting even easier and provides customers with an additional self-service option, so we are urging customers to ensure we have their mobile number on file for a more streamlined reporting processâ€
Customers who want to provide Vectren their mobile number to ensure its on file can do so by creating and/or logging in to their Vectren.com online account and selecting the My Profile tab, or they may use the Live Chat feature on Vectren.com.
In addition to the new text feature, customers can still report their power outages on a smartphone via Vectren’s website and mobile application. Customers are also encouraged to follow @VectrenStorm on Twitter for real-time outage updates.
This addition is one of several enhancements planned to improve the customer experience as part of Vectren’s Smart Energy Future plan announced in February. For more information on Vectren’s efforts, please go to www.vectren.com/smartenergyfuture.
