Evansville, Ind. – Vectren is warning customers of a bill payment scam that is affecting businesses in the Evansville area. As part of the scam, which is targeting primarily small commercial businesses, customers receive an unsolicited phone call from a fraudulent individual claiming to be a representative for the utility company. The individual warns that the utility will disconnect the customer’s energy service if the customer fails to make an immediate payment – usually within 45 minutes.
“While Vectren does contact its customers regarding expected payments, these calls are not made in connection to an immediate disconnection of service,†said Dan Bugher, senior vice president of customer experience. “We’re urging any customer who is approached in this fashion to contact us immediately to verify the legitimacy of the request and discuss his/her account status.â€
If customers receive a phone call with these characteristics, local law enforcement should be contacted. Customers can also utilize Vectren.com’s live chat option or call 1-800-227-1376 to reach Vectren’s contact center, which is open from 7 a.m. to 7 p.m., Eastern Time, Monday through Friday.
Customers can also report the scam at the Better Business Bureau website, www.bbb.org/scam.
About Vectren
Vectren Corporation (NYSE: VVC) is an energy holding company headquartered in Evansville, Ind. Vectren’s energy delivery subsidiaries provide gas and/or electricity to more than 1 million customers in adjoining service territories that cover nearly two-thirds of Indiana and about 20 percent of Ohio, primarily in the west-central area. Vectren’s nonutility subsidiaries and affiliates currently offer energy-related products and services to customers throughout the U.S. These include infrastructure services and energy services. To learn more about Vectren, visit www.vectren.com.
