In its 2013 report, Healthgrades, the nation’s most trusted, independent source of physician information and hospital quality outcomes, named The Heart Hospital at Deaconess Gateway in the top 5% of hospitals for outstanding patient experience. Hospitals named to the list are identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay.
The Healthgrades report focuses on the relationship between specific actions and behaviors taking place within the hospital and the likelihood of patients to recommend a hospital. For its latest installment, Healthgrades analyzed patient satisfaction for 3,837 hospitals in the country using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS). The data is generated when randomly selected patients are asked to answer 27 questions following their hospital stay. The questions are then rolled into 10 satisfaction measures and used to evaluate the level of patient satisfaction at that particular hospital.
The 10 measures are:
1. Overall hospital rating
2. Recommendation to family/friends
3. Communication with doctors
4. Communication with nurses
5. Responsiveness of Hospital staff
6. Pain Management
7. Communication about medicines
8. Discharge information
9. Cleanliness
10. Quietness
To be eligible for the Healthgrades Outstanding Patient Experience Awardâ„¢, a hospital must meet the clinical quality threshold for this award and have data for a minimum number of HCAHPS surveys.
