Smartphone Technology Makes it Easier to Report Concerns to City

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(EVANSVILLE, IN) – If you see a problem that needs to be reported to local city government, there’s now
an app for that. The City of Evansville today launched the new Citizens Concern smartphone application
that allows citizens to report non-emergency complaints and send photographs directly to the city 24-
hours a day, then track its progress.

“With the new mobile Citizen Concern application, citizens can report an issue instantly from their
smartphones,” said Mayor Lloyd Winnecke. “The application gives citizens the ability to upload images,
so city officials see exactly what residents see when reporting a problem.”

Currently citizens can call the Mayor’s office to report a concern and provide as much information as
possible, such as the time and location of the concern observed. That information is manually entered
into the Citizens Concern Portal and assigned to the appropriate city department. Staff in the Mayor’s
office monitors the complaint to make sure the issue is resolved. Citizens may also go online to file a
complaint through the City’s website at www.evansville.in.gov/concern. The information is directed to
the Mayor’s office and manually entered into the Citizens Concern Portal.

“This new technology makes it easier for citizens to file a concern, track its progress and know their
issue is being addressed,” added Mayor Winnecke.

Citizens using the Citizen Concern application can type in the information and attach photographs, then
use the smartphone GPS coordinates to pinpoint the exact location of the concern or type in the
address. Citizens can read notes attached to the concern by city officials and receive notice when the
case is closed, if they provide contact information. Concerns may also be submitted a concern
anonymously. Citizens still have the options of calling the Mayor’s office to file a concern or submitting a
concern through the City website.

The application was developed by MRC, Inc., the City’s Information Technology provider. It’s available
for free download from Google play and Apple App Store. The Citizen Concern application should be
used for non-emergency concerns only. All urgent issues and emergencies should be reported to 911.

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