
8% annual spending increases and maintenance practices questioned
In a letter secured by the City County Observer through anonymous sources, City Councilman John Friend questions Chief Information Officer Matt Arvay regarding the overall information technology solutions implemented by the City of Evansville. In his letter Councilman Friend not only questions the decisions to choose specific hardware suppliers but lets him know that the service levels within the Civic Center are a source of complaints. All of this comes on the heels of a week where the Evansville region was cited for poor internet speed in a “Competitive Realities” report released by the Southwest Indiana Coalition for Economic Development. In that study Evansville was ranked as 368th out of 370 metro areas nationwide for speed of internet connection.
Councilman Friend’s letter which is included below furthermore advised CIO Arvay that the upcoming budget hearings will be difficult and that every economy will be explored. Friend specifically questions the planning process, the no-bid contracts practices, the investments in the arena and what budget should cover them, the failure to release plans, and the minimal use of customer satisfaction surveys.
The entire letter from Councilman Friend to Mr. Arvay is below.
Matt,
I have been surveying our service levels in the civic center and other locations and have discovered the following problems and concerns. We have been dedicating millions of dollars each and every year at a compounded rate of over 8% growth in your department. This rate of growth can not continue under the budget constraints at will be upon us. We will have to do more with less. For instances, as we previously discussed concerning Cisco Switches, USI dropped
Cisco and chose Junnifer, saving $1,000,000. And please don’t tell me, we are installing a Cisco 7613 switch in the Arena. As you know, this technology can provide connectivity for the entire City of Evansville.
Questions that have been asked around at the civic center and by local companies are;
1. Why does this department not involve other departments or the technology advice committee in the planning process?
2. Just how many contracts and for how much money total does the city pay to the private company that runs most of the computer department through BPW, the arena, the water utility and other departments?
3. Why was the private company given a new multi-million dollar contract bythe city and county without going out for bid? In this economy a better price could have possibly been negotiated and at the least a review of the private company’s financial statements during the bid process could have verified that only an acceptable profit was being made from these contracts (and possibly explain the new luxury vehicles, estate and airplane of the owner). Wouldn’t it also have been good to allow local companies to try for this instead of just giving it to an out of town company for whatever reason?
4. Why is the yearly plan (if there is such a thing) for this department not shared with the other departments and why do the departments not have a say in this plan?
5. Why is the long term plan (if there is such a thing) for this department not shared with the other departments and why do the departments not have a say in this plan?
6. Why has only 1 satisfaction survey been conducted to grade the private company’s performance? The previous company ACS did them annually.
7. Why is the budget for the computer department not broken out in the overall city budget that is published on the city’s website? Is it hidden in another department budget so that it can’t be monitored to verify that what is spent was what was planned?
In summary, the users of our IT have NOT be pleased with the overall service levels and procedural issues. For example, we have a down situation, MRC doesn’t come in on Sunday evening to resolve the problem, but, resolves on Monday mornings; thus, the service to our citizens and personnel efficiencies are obviously impacted.
As you know, our budget hearings are coming quickly and this will be addressed.
Please let me know if you have any questions.
Thanks, John