
IS IT TRUE, July 23, 2013
IS IT TRUE the long anticipated and fumed about McGladrey report that conducted an extensive and invasive examination of the state of the Information Technology Department of the City of Evansville has finally been made public by the Office of the Mayor of Evansville?…it is fair to say that this report does not give the City of Evansville or Vanderburgh County high marks for anything that has to do with IT?…from paying skinflint wages that are insufficient to attract qualified candidates to the less than exemplary results that whomever the City was able to slot for the jobs were able to do Evansville once again looks like a misguided banana republic?…the remainder of this IIT will provide select excerpts from the McGladrey report and finish with a link to the full document so our readers can spend as much time as they wish dissecting this latest series of Fs earned by our city government for execution of critical tasks in a planned manner as opposed to reactionary based pissing out of fires?
Excerpts:
“we have found the City’s and County’s Service Provider to be reactive and less strategic than we would like to see, we believe this stems from inexperience of the former CIO.â€
“the City and County lack strategic planning and this does not empower the departments to create real change that would improve the departments business. This also prevents the executives from planning and prioritizing large scale strategic initiativesâ€
“We also found the City and County support “Shadow IT†(IT Personnel that exist in other departments that have IT responsibilities but no budgetary link to IT) . This is a hidden cost that is hard to quantify.â€
“The current Service Provider contract to manage the Ford Center is outside the norm for the industry. Although there are some perceived benefits of shared networking and resources, this does not justify the 8-10 thousand dollar monthly excess. The best course of action is to allow VenuWorks to manage the event hall and its entire infrastructure. Their estimated cost is $4,500.00 a month. This would be a projected Operational saving to the Ford Center between 96K and 120K a year.â€
“Over the past 6 years the City and County have been operating with a CIO who lacked the proper qualifications needed to run a 300 Million dollar organizations. This has created a void in governing the relationship between the business stakeholders and the IT organization. Many organizations face this problem but struggle to fix it due to the cost of attracting a qualified CIO who can drive strategy and ensure tactical delivery. This role often exceeds 200K yearly salary in the Evansville marketplace – Gartner Group 2012 Wage Study.â€
“The current IT Services Provider has done a good job of keeping the lights on in the absence of strong IT leadership (CIO). The current Service Provider’s contract does not create an environment that would facilitate and reward innovation, systemic improvement and cost reduction. The current contract invites an environment to increase devices and discourage the retirement of any devices. The contract does not provide an incentive to impart strategic vision.â€
“Our investigation showed a lack of traceability around break-fix and without this documentation the city and county have no way to proactively prevent future issues and foresee system replacements.â€
“The Data Center in the City Building is one of the biggest risks found in this assessment. The datacenter sites in front of a large glass window and would be wiped out by a tornado or high winds. The physical security and access to this center is below best practices for data centers housing critical HIPPA, PCI and financial data. No one should be able to enter this facility without an independent signature and ID check.â€
“A few years ago the City and County embarked on selected a new financial system that would allow the City and County provide better services to the citizens and replace the antiquated financial system that existed for over twenty years. We believe the City and County selected an application that will meet those goals. They did not engage in a process that would identify key stakeholders and placed the project management responsibilities on an employee who was not qualified to implement a Financial System of this size and scope.â€
“Unfortunately the Service Provider was limited by a 90K dollar spend. The average mid-level project manager in the Evansville Marketplace cost over 110K. This project requires a senior level PM with ERP (Enterprise Resource Planning) and financial systems roll out experience. These employees cost over 125K dollars. The 90K employee provided by the Service Provider was over his head and not empowered to affect the change needed to improve the implementation of Munis by Tyler Technology. The Service Provider should not have provided this resource and the result has reflected negatively on both the PM and the Service Provider.â€
“We do not believe the comingling of city and county assets and services to be beneficial… The City and County comingle services and hardware. There is no governance to support this structure.â€
IS IT TRUE there are several references to people who did a “good job†while over their head technically in carrying out simple tasks?…the unfortunate conclusions and the recommendations are for Evansville to stop hiring under-qualified people into positions that require important skills and to pony up market rates to attract the kind of talent to do their IT business in a state of the art manner?…nothing more and nothing less could be expected from a governance team that was born and raised into a system dominated by patronage as opposed to merit?…this is the culmination of 50 years of poor public policy that finally came home to roost?