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IS IT TRUE September 17, 2013

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Mole #3 Nostradamus of Local Politics
Mole #3 Nostradamus of Local Politics

IS IT TRUE September 17, 2013

IS IT TRUE Mayor Winnecke fired back yesterday in response to the weekend revelation that Crowe-Horwath has blamed HCW for not being forthcoming with documentation requested by the Evansville City Council to vet the development agreement that Mayor Winnecke and the Evansville Redevelopment Commission both recommended as the right thing to do?…not only did the Mayor lash out at the people demanding vetting he enlisted Rob Hunden of the now famous Hunden Study that has been used by opponents of the hotel deal to prove their case and by the supporters to buffet their claims that this is the last piece of the puzzle to turn downtown Evansville into a vibrant prosperous urban center?…the most interesting statement in Hunden’s response is the statement below:?

“If this deal falls apart, the only alternative for a quality convention hotel will be a 100% publicly-owned project because no private developer will again spend the time or money to go down this road a fifth time,”

IS IT TRUE Hunden seems to have made a fairly profound observation with that statement with respect to a 253 room hotel but his statement does not necessarily apply to a smaller hotel that his own study and his memorandum state does not make sense financially?…the development agreement that the Mayor has signed with HCW does indeed offer direct support to the developer of $20 Million for the hotel and another $5.4 Million in a sweetheart deal for leasing parking spaces?…setting the Ford Center storage building and the infrastructure aside it seems as though the decision that the people of Evansville make is between the following three options?

1. Go forward with the HCW agreement and spend $25.4 Million for ZERO PERCENT OWNERSHIP

2. Spend roughly $50 Million for a 253 room hotel and parking garage and own ONE HUNDRED PERCENT OF THE FINISHED PRODUCT

3. Do nothing and wait a short time for a private developer to build a hotel with 120 – 150 rooms with some much smaller amount of taxpayer dollars

IS IT TRUE there is no guarantee that Option 3 will happen in the near future but market forces usually work when there is a profit to be made and every study published thus far points to a 120 – 150 room hotel as something that can stand alone much like the hotels on the east and west sides of Evansville?…the refusal of HCW to share financial information with the Mayor and the City Council is still disturbing and with many people that decision will disqualify them from preferred partner status?…even the old and the poor are required to bare their financial soul to the Social Security Administration to be approved for disability or long term care assistance?…we see no reason that this common practice is not extended to developers who are seeking public dollars?

IS IT TRUE that official federal government reports that came out recently conclude that under the Obama Administration that the rich have gotten richer and the poor have gotten poorer?…this is exactly the result expected so we wonder why so many people are surprised?…the community organizer who managed to be elected President seems to have turned into a GATED COMMUNITY ORGANIZER if the results of his policies are the measure of his worth?

Letter to Editor: Mayor Blames Crowe Horwath for Stalled Vetting Process

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Mayor Blames Crowe Horwath for Stalled Vetting Process

By: Brad Linzy

In a shocking report last night from News 25, Mayor Lloyd Winnecke called proposed vetting firm Crowe Horwath’s claim that the blame for the stalled vetting process lies with HCW “incredible”. It is not entirely clear whether the Mayor meant “incredible” like “The Incredible Hulk” is “incredible”. Given the tone of his voice and the circumstances, it might be safe to assume he wasn’t calling Crowe’s actions “unbelievably awesome”. Instead, it appears what the Mayor really meant was “incredible” as in “incredulous”, as in “lacking credulity”, as in he thinks they are lying or fudging the truth about why they would refuse a $15,000 vetting contract.

Let’s rewind the clock to September 5th. Just after the 8-1 Council vote to secure Crowe as an outside firm to perform the additional vetting this Mayor said to the Courier Press, “…we certainly appreciate the fact that council has outstanding questions. We think it’s our role to facilitate to make sure they get their questions answered.”

Now, a scant 10 days later, the vetting process has ground to a halt and this Mayor is blaming the outside firm – the one without a single dog in this fight – for stalling the vetting. Furthermore, he again trots out Rob Hunden – the guy to whom his Administration paid $105k to produce a study he could use to gain support for a predetermined goal of building a 250 room hotel – to say those in opposition of the deal are “cherry picking” information from his report, which is not only a mischaracterization of what we’re doing when we try to use relevant quotes from the report, but is a total distraction from the story at hand, namely the stalled vetting this Mayor vowed to help facilitate.

Distraction is the key word here. The only political move this Administration and his toadies have given the current situation – beyond the honorable tact of disavowing support for the HCW deal – is to distract and confuse, to lay down a smoke screen of misdirection and innuendo and redouble their efforts to have the City Council delay the vote they previously had said should not be delayed while they scramble to convince Councilmembers and probably themselves there is a CPA firm out there who will take on this backroom “vetting” without the ability to release the actual findings to the client (the City Council).

Even Councilwoman Robinson is jumping on the Hope Train. She told the Courier Press, “We don’t want to throw in the towel because one company said no.” By this statement, it is clear Councilwoman Robinson believes we should go forward and find a CPA firm to “vet” this deal without actually releasing all the requested information to the City Council. If I am wrong, I hope she corrects me.

In what was perhaps the least shocking, but nonetheless appalling, among Monday’s developments were the statements of Councilman Weaver who managed to in a single breath defend HCW and call into question both the maturity and trustworthiness of some of his colleagues. The Councilman criticized the leaking of internal emails to “bloggers”, using that as a defense of HCW’s refusal to cooperate.

One thing is for certain – this deal is dead. The support is not in the community for this taxpayer funded hotel deal with HCW and the City Council members know it. The votes for this deal were not there at the last meeting, so they voted for vetting 8-1. This latest development is the final nail in the coffin. The chickens for this deal have had their heads severed. Their bodies are currently running around frantically looking for a good place to die. Let the blame game begin.

Hunden Memorandum to Mayor Winnecke Regarding Hotel Statements

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MEMORANDUM

TO: Mayor Winnecke
FROM: Rob Hunden, Hunden Strategic Partners
DATE: September 14, 2013

RE: Response to Incorrect Statements

John Dunn and others have made statements that are incorrect regarding the proposed hotel deal.
Any concerned taxpayer would rightly want to know how such deals work, but some pronouncements have been incorrect and confused the public. It is a complicated project and one that is not easily summed up in sound bites or quick analysis. It has been attacked as being too expensive, not fair to other hotels and simply a bad deal for the city. None of these attacks are true.

John Dunn, in particular, has cherry picked our report and also used half-truths or misstatements to
convince people of his position on television, in newspapers and other forums.

Dunn’s most glaring misstatement is that the hotel will be creating another convention center that
will compete with the Centre. Not true. The full-service convention hotel is exactly what the Centre
needs to attract and host groups. The proposed hotel will be a full-service convention hotel, which
includes some of its own function space in order for it to bring in new meetings business, help support the convention center and support its own group business when there are no conventions at the Centre. This is the definition of a full-service hotel: a hotel with food and beverage and meeting space. Without these critical amenities, this hotel would be no different or better than the existing number of limited service “rooms-only” hotels that do nothing to generate demand. Limited service hotels like Dunn’s only absorb existing demand. So there is no new convention or conference center. There is simply, and finally, a full-service convention hotel that is required to make the (convention) Centre actually work. Without that function space, the hotel will not be able to induce as much demand and would be forced to compete more with the existing hotels in town. With the function space, it can generate much of its own, new business.

Dunn states that the HSP study says that only a 125 – 150 room hotel is called for downtown. What our study suggests is that 150 rooms is the largest size of hotel that a bank will finance (i.e. what is feasible in the private market), for all of the reasons discussed in the study. But what we also strenuously state is that in order to do its job of saving a failing convention center and revitalizing the group industry locally – the whole purpose of the project – it needs to be a larger, full-service hotel of 240-270 rooms with meeting space and food/beverage options.

The realities must be discussed in the context of the economic development challenge that the city and county have before them: a dead convention center that has been that way for years. The city isn’t simply trying to develop a hotel for sport. It’s an economic development project to help make the convention Centre function again. It will also help the arena, generate jobs, create new restaurants and bring downtown a new tower of apartments. Altogether, the project will make the downtown function at a much higher level.

Will the new hotel hurt existing hotels? No more so than if John Dunn and one other hotelier open
a limited-service hotel at about the same time. This hotel is adding 253 rooms to the market. This is the equivalent of two of Dunn’s new Courtyards. We show that just like the market will absorb his hotel in short order due to market growth, the market will absorb this hotel in a short period of time, which means a very limited effect on existing hotels. The great news about this hotel, unlike a Courtyard, is that this hotel will actually generate a significant portion of its own business right away (we estimate that 57% of its rooms nights will be new to it or other hotels in the community) and within one to two years will be absorbed 100% into the growing local market, just like Dunn’s hotel has been. If the city or HCW were proposing a 300 or 400 room hotel, one could understand his concern. We specifically recommended 240-270 rooms so that it would both grow group demand AND be absorbed easily into the market without a major oversupply event.

HSP has studied other markets where convention center hotels were added with public subsidy and the results for the competitive set ended up, in nearly every example, being better than the index for the rest of the country and compared to cities that did not invest in their hotels. Indianapolis is a great example of a city that continued to invest in their hotels and they have all, in the aggregate, improved their performance over time. Cincinnati, which did not invest in any convention hotel over the same period, saw their hotel market suffer in relation. And this was accomplished in Indianapolis, which has a tiny corporate market compared with Cincinnati. There are numerous other examples where a rising tide brought on by the convention hotel lifted all boats.

John Dunn also stated that the city did not ask him to participate in this project. On the contrary, during our initial study I met with Dunn Hospitality and asked them if they would be interested in the
project. Dunn’s reaction was that they specialized in limited service hotels, did not understand how a full-service hotel could work and was not interested in the development. The RFQ that the city issued was open to any developer who had developed full-service hotels of at least $30 million. Based on Dunn’s statements to me, the implication was they were never interested in a full-service hotel.

The public and elected officials should also understand that this is the fourth time the city has
attempted to attract a qualified developer for this project. It failed three times before because it had
unrealistic expectations of what the needed public investment would be. After scaring away strong developers the first two times, the city attracted only locals who had no previous large hotel development experience the third time. The city was smart to take a breath, study the matter and then go out to the market and, knowing that they would need to invest much more to get the right hotel, encouraged qualified developers to submit for the right project. HCW is a qualified and well capitalized developer and submitted the best bid. One of the key alternative developers in the process suggested a 100% publicly-financed hotel project, which is how half of the convention hotels in the US have been funded. This would surely not have gone over well in Evansville, but these are the choices when it comes to this type of development. The city chose the privately owned, publicly-induced financial model. The city therefore gets the product it wants and needs, but puts the operating risk on the private sector. It also gets a more vibrant downtown with more restaurants and more people working and living downtown.

Cost. Is the hotel project complicated? Yes? Is it a major public investment? Yes. The public investment is paying for all of the public assets and extra amenities necessary to create a convention hotel product that will attract groups to downtown Evansville, and is paying for things that private developers and banks will not finance because they are public amenities (parking garage, connectors, connector building, infrastructure improvements, public portions of the hotel, etc.). Will this project continue the positive transformation of downtown? Yes. Does Evansville have the funding to support this project and many others after it? Yes. Is this the best deal that Evansville can get for this project? Yes.

If this deal falls apart, the only alternative for a quality convention hotel will be a 100% publicly owned project, because no private developer will again spend the time or money to go down this road for the fifth time.

In John Friend’s recent analysis, he suggests that the city is paying for 62% of this deal and that is
much more expensive than the Fort Wayne project. He also says that the average subsidy for a convention hotel is only 25%. This is not true. As anyone who read our report knows, we profiled nearly 50 convention hotel deals across the US. About half of them were 100% bought and paid for by the public sector issuing bonds for the whole project. The other half averaged a 31 percent subsidy. In total, the average subsidy between all of them, including those 100% subsidized, is more than 60%. On the total project cost, which includes public and private elements, the City’s investment is limited to $37.5 million, which includes $20 million for the hotel (46.5% of hotel total) and $17.5 million for its own public projects. The developer’s investment is not limited and is required to be whatever it takes to get the quality of project built that they have agreed to. This continues to increase, while the city’s investment and risk remain the same. Locked into the development agreement, the city’s participation in the hotel is 46.5% ($20 million/$43.8 million total). This percentage could decrease if the project cost increases, as the developer will have to fund the difference. For the total $76.3M project, the city’s portion is now less than half as the administration has negotiated an increase in private investment since the April 2013 presentation to the City Council.

Comparing this deal to Fort Wayne’s similar project is like comparing apples and oranges. The Evansville deal includes a large garage (not counted in the Fort Wayne figures), three connectors, a connector building, a higher quality hotel and brand with more amenities and space, is a union project, is being built in a much stronger economy (Fort Wayne was bid and built at the worst part of the recession, when bidders were desperate and commodity costs were at their lows). Having the same concerns as John Dunn, we asked two different construction companies to review the HCW budget. We asked companies and professionals who built the convention hotels in Fort Wayne, Indianapolis and Louisville. In addition to the issues stated above, which they said lowered Fort Wayne’s costs, our construction estimators said the Doubletree hotel is of higher quality and it is a taller structure being built in a seismic zone. There are six primary areas they said lowered Fort Wayne’s costs, all legitimate. After their review, they state that our costs are appropriate. Even so, the city still has the ability to review and approve budgets.

As it relates to Fort Wayne’s $47 million hotel deal, the incentives were as comprehensive as
Evansville’s, although with many different components. It included a $6 million state CREED tax credit, the fullest tax abatement allowed by Indiana law (worth millions over ten years), occupancy guarantees (supported by an annual cash contribution of $250,000), a publicly-built garage, connectors and other infrastructure items. Despite the fact that their deal, for the reasons described above, was much less expensive, they still needed to throw every economic incentive at the deal that was available. When one considers the Fort Wayne hotel, White Lodging was only willing to take on $16 million in equity and debt for the 250-room project. The public provided the other $12 million on the hotel and an additional $19 million for related projects (garage, connectors, similar to Evansville). In Evansville’s case, HCW is willing to take on at least $23.8 million for the hotel. So when truly comparing the deals, Fort Wayne committed $31 million out of $47 million in public funding (66%) for their hotel project and related amenities and White only put in $16 million. Here, the developer is putting in $23.8 million on a much more compelling hotel, plus building a $15 million apartment tower at their cost. On the hotel alone, HCW is putting in 49% more ($23.8 million vs. $16 million) than White did in Fort Wayne. The city’s contributions (46.5% on the hotel), as discussed, are in line with the market and comparable deals, and the public amenities and assets being built are more comprehensive.

Based on the cost adjustments above, and assuming everything else was equal, the cost for Evansville’s hotel vs. Fort Wayne’s is justified and explained. Evansville is getting a higher quality product with more components.

The alternative to this deal, as discussed, is a 100% public bond-financed project, which is the opposite direction than most want to go, since it would cost the public twice as much while losing HCW, their apartment tower portion, and their national restaurant expertise.

Any city considering this type of deal faces the same challenges, both in the total cost, the attacks from other hoteliers and negotiating a fair deal for taxpayers. You have negotiated a fair deal. You also are creating one of the most transformative mixed-use hotel-based projects we have seen, especially in a market the size of Evansville. The benefits outweigh the costs and even the local hoteliers should see their fortunes increase due to this project.

Mayor Winnecke Issues Press Release on Hotel Vetting

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Evansville Mayor Lloyd Winnecke
Evansville Mayor Lloyd Winnecke

Independent Financial Review of the Downtown Convention Hotel Project

“First and foremost, the city laid out an extensive process in the development agreement with HCW that will protect the city’s investment. The approved bonds would not be sold until the bank conducted its own due diligence and provided a commitment letter.
The Administration and HCW agreed to a third party financial evaluation so that an outside entity could review and provide a report as to the credit worthiness of HCW and its ability to fund its portion of the project per the Development Agreement. In fact, HCW has already provided two banking references indicating its ability to fund its portion of the project. HCW also agreed to a background check of the partners involved with the investment.

The City Council recommended Crowe Horwath, a CPA firm without prior experience in reviewing third party financial evaluations between municipalities and private third party participants.

The Crowe Horwath engagement terms called for HCW to also be part of the agreement and disclose specific personal financial information. HCW, maintained from the beginning of Councils request for financial information, that it was willing to provide personal information, but only to a third party company that has experience in financial analysis independent of either party, and any potential conflict of interest; one that performs on behalf of municipalities and protects the rights of the third party supplying such information.

HCW has experience with other public-private ventures and recommended a company known as Springsted, which is one of the largest and most established independent public sector advisory firms in the United States. As an independent advisor, Springsted has no relationship or affiliation with any underwriting firm or private developer. This ensures they work solely on behalf of the clients they serve, providing objective advice and candid evaluations whether they are issuing bonds, selecting investment vehicles or negotiating a development agreement.

Additionally, Crowe communicated directly to HCW this past week that is was not equipped to make the appropriate recommendations, as they are a CPA firm and handle clients in a manner (disclosure and liability) that does not necessarily lend itself to addressing the requirements of a third party financial analysis process.

As of today, we have been notified that Crowe Horwath has removed itself from this process as they were not able to craft a non-disclosure agreement that would protect the private proprietary financial information of the private party to the review process.

HCW has provided the City attorney and City Council’s attorney, a two page non-disclosure agreement that provides the financial information the city needs to determine the financial ability of HCW to comply to the Development Agreement and the protection HCW needs to feel comfortable in disclosing its personal information.

At this point, we are still willing to accommodate Council and answer any final questions that they may have, whether it is engaging another firm or adhering to the defined process already established in the development agreement.

It is our hope that this work can be done in the future to allow a vote on this very important project.”

Lloyd Winnecke, Mayor
City of Evansville

VANDERBURGH COUNTY FELONY CHARGES

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nick hermanBelow is a list of felony cases that were filed by the Vanderburgh County Prosecutor’s Office on Friday, September 13, 2013.

Brandon Whitledge Failure to Register as a Sex or Violent Offender-Class D Felony

(Enhanced to C Felony Due to Prior Convictions)

John Moore Jr Possession of Marijuana-Class A Misdemeanor Enhanced to D Felony

For further information on the cases listed above, or any pending case, please contact Kyle Phernetton at 812.435.5688 or via e-mail at KPhernetton@vanderburghgov.org

Under Indiana law, all criminal defendants are considered to be innocent until proven guilty by a court of law.

Vetting Firm Bows Out, Mayor’s Office Holds Onto Hope

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City Council Attorney, Scott Danks
City Council Attorney, Scott Danks

City Council Attorney Scott Danks stated Sunday that he has received confirmation from Crowe-Horwath that the accounting firm has no interest or intention of accepting the task of vetting the development agreement signed by the Mayor of Evansville and approved by the Evansville Redevelopment Commission. The decision by Crowe-Horvath was made based on the refusal of the selected developer HCW of Branson, Missouri’s mandate that no financial information supplied for the purpose of vetting could be shown to or spoken about to the Evansville City Council (Crowe’s client) or the Office of the Mayor of Evansville.

The news of HCW’s secrecy and Crowe’s unwillingness to vet the deal has not deterred Mayor Winnecke’s office from trying to breath life into a deal that is rapidly losing a thin base of support in the City Council and among the people of Evansville. Upon hearing the news, the Mayor’s Office asserted that they are still planning discussions with HCW for today.

The Finance Chair of the City Council John Friend, CPA has called the deal “as good as dead” and two other members of the City Council (O’Daniel and Lindsey) have publicly announced they will be voting no. Five votes are needed to defeat a resolution and sources tell the CCO that there are sufficient no votes to kill this deal should the Mayor’s Office succeed in resurrecting it for vetting.

This weekend’s news has made it clear to all involved or interested that Mayor Winnecke and the Evansville Redevelopment Commission along with City Council members Jonathan Weaver and Missy Mosby have chosen to support this deal with this developer without the benefit of a typical vetting procedure.

The question arises about who will vet any documentation that HCW may choose to provide the Mayor’s Office should their “HAIL MARY” efforts produce a formal financial grant application package.

The Stuff ‘Spudz’ Are Made From

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The First Of City-County Observer’s ‘Home Owned, Home Grown’ Feature

37c11e5 By Scottie Thomas

All it took for one Evansville native was the ambition and anger from a disgruntling dispute with his neighboring business, Subway, to jettison his entrepreneur skills, vision and drive into his own business. Today, Jason Dicken is the proud Owner of Spudz-N-Stuff. His wife, Leah, is also a strong part of the business. His family also has two ‘taters’ of their own, a six year-old and a one year-old. When not at home with his family, he is a Free Mason over at The Lodge and attends ball games and sporting events for his future ‘taters’ athletes.

‘We cater your tater!’ is born, derived from Dicken’s competitive, hardworking business mentality. His drive to focus on customer service and an outstanding, top of the line product separates him from his competitors, including the counterpart to the quarrel he faced early on in life. Dicken took his Chocolate Shop and turned into a Baked Potato business over at Washington Square Mall after a suggestion from a colleague working with T.G.I. Friday’s Restaurant.

Seven months later, after that Subway shut down, he purchased their equipment. He originally told his former competitor and neighbor about his predicted success and Dicken is now living it. With revenues of nearly $2.5 million and a payroll that approaches $18,000 a week for his staff at all locations, Spudz-N-Stuff offers an amazing level of customization with their catering. They specialize in delivering remarkable loaded baked potato bars, as every guest gets a freshly baked potato to top any way that they please.

The product not only uses top of the line products (such as A1 & Kraft), creating an above normal food cost, but their variety is strong with over 40 different potatoes to offer. The menu is perfect for the carnivores, vegetarians, dairy and gluten-free, as everyone is able to create their culinary masterpiece via the custom-baked potato. Customers are honored for their support through the daily specials like ‘Free Brownie Mondays’ and The Spud Club Rewards Program. ‘If I get you in the door once, I’ll get you to come back again tomorrow,’ said Dicken about Spudz-N-Stuff.

One of his defining moments through this venture was meeting and working with his Business Coach, Glen Miller. He was able to establish the front office logistics for the company in terms of Human Resources, policies, handbooks, and more. With plans for expansion, including Newburgh, Indiana and Vincennes, Indiana, Dicken envisions Spudz-N-Stuff expanding throughout the states of Indiana, Kentucky and Illinois. ‘One day, I want [Spudz-N-Stuff] to be world-wide,’ said Dicken. ‘At least in my lifetime, I would like to be nationwide.’

‘I will go to the moon and back for my guests and customers with our potatoes,’ shares Dicken. ‘I have even driven all the way out to Owensboro from Evansville to meet with an unsatisfied customer [to rectify the situation].’ With the ability of making decisions on the spot and having the ‘I Can Do’ and not the ‘I Can’t Do’ attitude, make Dicken our first ‘Home Own, Home Grown’ citizen of the county and entrepreneur of excellence.

Teppanyaki Reigns Supreme in Restaurant Industry

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Largest & Most Elegant Chinese, Japanese & American Cuisine Restaurant

By Scottie Thomas

Teppanyaki Grill & Supreme Buffet is the largest restaurant in Evansville and surrounding areas. They have a wide selection of foods including Chinese, Japanese and America items on their supreme buffet.

The establishment reassures the guest that there is always something for everyone. With more than 20,000 square feet to the restaurant, Teppanyaki is ‘the largest and most elegant restaurant’ in Indiana.

The main feature at here is the Teppanyaki Style Grill. The word ‘teppanyaki’ comes from the word ‘teppan’ which means iron plate, as ‘yaki,’ which means grilled, broiled or pan-fried. They provide a healthy alternative to some of the other restaurants in town. Teppanyaki uses fresh ingredients, delicious sauces and delivers quick, friendly service to compliment over 250 different items on the buffet.

Customers can select their own meats and vegetables to have them cooked by a professional Teppanyaki chef while watching their meals are prepared in front of their own eyes. This is something not many other restaurants in town are able to do.

Teppanyaki Grill offers a sushi bar each and every day with a great selection of freshly prepared sushi. A spectacular dessert buffet is also featured including a variety of fresh fruits, cookies and other pastries. In addition to the dessert bar is a large ice cream buffet complete with eight different flavors to choose from.

Their Lunch Buffet is from 11:00 a.m. to 3:30 p.m on Monday – Saturday, and their Dinner Buffet is from 3:30 p.m. – 9:30 p.m. on Monday – Thursday, 3:30 p.m. – 10:30 p.m. on Friday & Saturday and from 11:00 a.m. – 9:30 p.m. on Sunday. Children 2 & under always eat free. Kids’ Lunch & Dinners are also available as well as College Student and Senior (+65) Discounts with ID. Teppanyaki Grill & Supreme Buffet also offers gift certificates, too. They also have a To-Go Buffet there as an option.

Located on North Green River Road in Evansville, Teppanyaki is open seven days a week. No matter what your taste, Teppanyaki Grill is sure to satisfy. Satisfied customers are the reason why people come back and make The Supreme Buffet so popular. You can also visit Teppanyaki on-line at their website: teppanyakievansville.com.

The Magic Kingdom of Chief Billy Bolin

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Brad LinzyWhy He’s Attempting to Run the EPD Like Disney World
by: Brad Linzy

Posted by CCO without opinion, bias or editing

As most of us are aware, the recent drama surrounding the Fraternal Order of Police, the Evansville Police Department, and Chief Bolin on one hand and members of the City Council, the merit board, and the community on the other has raised tensions to an unnecessarily high level of late. Judging from the back and forth in the most recent City Council hearings on alleged police misconduct, there are some deeply rooted strains of animosity in some neighborhoods of the community and certainly among many in the black community.

While Bolin’s testimony at this hearing was mostly focused and even-keeled, and while his acknowledgement of internal problems left some hope for future improvement, many were disappointed that more specific plans of how he intends to lead the EPD into a more harmonious relationship with the community were not forthcoming. Acknowledging problems is one thing – in point of fact it’s half the battle – but articulating a clearly defined strategy for success is quite another thing.

It has become clear that Bolin is suffering from a duality of motivations. On the one hand, as the head of an entity sworn to “protect and serve” the community, Bolin must think of the citizens as his employers, his customers, and his most important constructive critics; however, as a leader of a team of men and women the size of the EPD, Bolin must also be mindful of its needs, dangers, challenges, and morale of his team. These competing motivations should not be at odds, but all outward signs indicate they unfortunately are.

Over the past few months, a spate of complaints – from the alleged beating of Robert Evidon to the alleged intimidation of firefighter George Madison Jr. – has arisen against EPD officers, and each time it has been observed that the EPD, it’s leadership, it’s officers, and even their family members circle the wagons, deny any and all fault, and in some extreme cases lash out in an attempt to intimidate or ridicule the alleged victim.

The EPD Facebook page, which should be used as a tool for community outreach in such instances, instead becomes a forum for a police pep rally. Anyone questioning the official story of the officer is summarily banned and any negative comments, including constructive criticisms, are erased.

Imagine any other kind of business or service acting this way… Imagine if you had a bad night in a hotel and when you tried to complain about no towels or hot water the staff gathered around and belittled you. Imagine the next time you got a steak at a restaurant and instead of medium rare, you got well done, and the manager he told you there was no evidence to support your claim and you should shut up or get out. This is obviously not a manner in which people in a service-based position should act. Companies selling a product or service with this attitude will not be long in business.

Obviously, drawing parallels between dangerous police work and ordinary service-based jobs is a limited exercise, but it helps to remind police that they are servants of the people who employ them, not the other way around, and it is the job of leadership to institute policies that make this relationship clear while also keeping the officers safe and motivated.  So what are these policies? What is Chief Bolin’s management style? From where does he derive his inspiration?

According to reports from sources close to the EPD, Bolin has passed out a book to other officers entitled “Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney” by Lee Cockerell, a former Executive VP of Operations at Walt Disney World Resort. The book comprises principles taught at the Disney Institute, a leadership development seminar. According to sources, Bolin told his officers this was the book he wanted them all to read and follow, that this would comprise his management style.

Now, before you laugh, as many of these officers reportedly did, at the thought of a police Chief taking management pointers from the Magic Kingdom, consider this book and its principles have been studied by everyone from Fortune 500 companies to Walter Reed Army Medical staff as a basis for meeting their institutional goals and improving both customer experience and employee satisfaction. Suddenly Bolin’s choice of manifestos seems far less whimsical.

In this book, the author describes a transitioning from an old style of management to a new style based upon empowering and encouraging leadership from top to bottom of an organization. The author says this should be done through giving “clear expectations and ongoing education” to staff. [p.8]

The author describes some of the challenges involved in replacing old, entrenched ways of doing things with newer, more progressive ways: “The road to performance excellence was bumpy at first; change always meets with resistance, and this was no exception. Some of the old guard were set in their ways and were unwilling or unable to get on board.” [p.9]

The author insists these leadership principles will pay dividends as people adapt and take ownership of the new system: “Because they were involved from conception to execution, not only did they feel a sense of ownership in the new system, but their ideas proved to be invaluable.” [p.10]

In the chapter entitled “True Inclusion”, the author discusses the importance of knowing your team, of reaching out to everyone on your team, of making yourself available, of communicating clearly, directly, and honestly, and of designing your culture of values, beliefs, and behaviors.

In the chapter entitled “Breaking the Mold”, the author discusses the need to be clear about responsibilities, to empower subordinates to solve problems, and to flatten the corporate structure and make sure every position counts.

The chapter entitled “Make Your People Your Brand” discusses such important managerial attributes as selecting, nurturing, and promoting good talent, constantly evaluating performance, and how to terminate when necessary. “A leader’s job,” the author says, “is to do what has o be done, when it has to be done, in the way it should be done, whether you like it or not and whether they like it or not.” [p.110]

Anyone recalling Bolin’s testimony before the council will recall how his first guideline for officers was for them to “be nice”. Clearly this came from the “7 Guest Service Guidelines” list in Chapter 6, each with a 7 Dwarves Bent. As you read these, ask yourself how many apply to police work, and of those that apply, how many do most officers actually observe?

1.       Be Happy…make eye contact and smile!

2.       Be like Sneezy…greet and welcome each and every guest. Spread the spirit of Hospitality…It’s contagious.

3.       Don’t be Bashful…seek out Guest contact!

4.       Be like Doc…provide immediate Service recovery!

5.       Don’t be Grumpy…always display appropriate body language at all times!

6.       Be like Sleepy…create DREAMS and preserve the “MAGICAL” Guest experience!

7.       Don’t be Dopey…thank each and every Guest! [p.129]

Probably the most pertinent chapter for the EPD as far as averting and rectifying customer (citizen) complaints is Chapter Seven. In this chapter the author gives some great advice. Of all the chapters in the book, this might be the one Bolin most needs to reread. Here it suggests when problems arise to not only look at the people involved, but to look and ask if something procedurally might be flawed. It admonishes the reader to listen to customers, because it’s through customer complaints that opportunities for creative solutions are found. We are urged to learn firsthand what’s working and what’s not. This means going out and physically checking procedures, talking to customers with complaints, and asking questions. Finally, the author reminds us to stay technically up-to-date and thereby eliminate hassles. For police this means being equipped with technologies like body cameras that might better help them serve the public and avert embarrassing, damaging, or litigious incidents.

Overall, this is a great book. If its principles were actually implemented, if the officers under Bolin actually took it seriously when he reportedly asked them to read it, the EPD might not be in a position of being under fire by parts of the community. You certainly wouldn’t see the FOP calling for heads of respected community leaders to roll or the EPD Facebook page shutting out dissenting community voices like some third grader covering his ears when he doesn’t want to hear a valuable word of advice.

Police work is a chaotic, dangerous, frustrating, and often thankless job. Nothing will ever eliminate all problems or dangers in a police department, but with the right leadership, the right equipment, the right training, and the right policies, the dangers, frustrations, and citizen complaints can be greatly minimized.