Nursing homes are required by the federal government to notify a sick resident’s family of an illness. They are not required to provide notification to relatives of other residents, according to the New York Health Department.

The Centers for Medicare and Medicaid Services did not respond to a request for comment about notification guidance to facilities.

Some families with loved ones in nursing homes say they have not received timely updates from the facilities themselves.

“I wish I could count on their communication, but now I’m going to the news for information rather than the facility,” said Niki Smith, a resident of Nashville, Tennessee, whose father is in Gallatin Center for Rehabilitation and Healing, a nursing home where more than 100 cases have been reported.

Smith said she learned of the cases when her brother called to say he had read about them on Facebook, as first reported by NBC affiliate WSMV.

CareRite, the New Jersey-based company that owns Gallatin, did not respond to a request for comment.

“We’ve encouraged facilities and family members to make sure they have the most updated emergency contact information, and we encourage facilities to continue to keep loved ones updated about residents and the entire facility,” said a spokesperson for the American Health Care Association, a long-term care industry trade group. “Each facility may have different ways they do that, so we have not given exact direction on how they implement that process.”