A Downtown Christmas Presented by Engelbrecht Enterprises is Saturday, December 6
CenterPoint Energy expands customer support tools for southwestern Indiana
Updated Customer Resource Hub and expanded alerts help customers better manage billing, energy use and available support
EVANSVILLE, Ind. – Dec. 2, 2025 – CenterPoint Energy today announced an expanded set of online customer resources designed to give southwestern Indiana customers clearer information, easier access to billing support and more ways to stay informed about their service.
The improved online Customer Resource Hub brings billing tools, energy efficiency programs and financial assistance resources together in one place for its southwestern Indiana customers.
The hub, available at CenterPointEnergy.com/ResourceHub, supports CenterPoint’s ongoing Affordability Actions and the feedback gathered during the company’s initial round of Community Connect events.
“Our customers have told us they value clear information and easy access to tools, programs and support,” said Mike Roeder, President of CenterPoint Energy Indiana. “The Customer Resource Hub makes it simpler to understand service, explore available programs and find resources that fit their individual needs.”
Making it easier to find help in one place
Through the Customer Resource Hub, customers can access billing tools, payment options, energy efficiency programs and support resources in one location, including:
- Find ways to save energy. Schedule a free home energy assessment, review near real-time energy usage in MyAccount, earn annual bill credits through the Smart Cycle program and explore rebates, discounts and year-round energy efficiency tips.
- Explore assistance programs and resources. Level out monthly payments with Budget Bill, check eligibility for the federal Energy Assistance Program, learn about the Customer Assistance Fund and review options for payment extensions and payment plans through My Account Online.
- Manage and pay bills. Sign in to My Account Online to view and pay bills, set payment reminders, download the CenterPoint Energy app and pay through Apple Pay or Google Pay and find mailing addresses and in-person locations.
- Understand customer bills. Use the online bill guide to see how monthly charges are calculated and review electric tariffs for more detailed information about how rates are structured and approved.
More ways for customers to stay informed
As part of the Resource Hub launch, CenterPoint is highlighting recent improvements that give customers more timely updates about their service.
In early November, the company began a limited rollout of remote reconnection and disconnection capabilities for most Indiana Electric customers, paired with additional alerts and reminders designed to provide more notice before potential service interruption. These notifications – including a 24-hour text and email alert and a same-day reminder – provide clear information and more opportunities for customers to review options or take action.
In this initial period, more than two-thirds of the customers at risk of disconnection who received these notifications took steps to stay connected by setting up a payment plan, enrolling in assistance or making a payment.
As the program is fully implemented, CenterPoint encourages customers to review and update contact information by signing in to My Account Online, selecting Profile and adding or editing their mobile number and email address. Customers without internet access, or those who prefer to speak with a representative, can call 800-227-1376 for help reviewing options or updating contact information.
Aces Travel to West Lafayette for Big Ten Test
EVANSVILLE, Ind. – Coming off a win over Northern Illinois on Sunday, the University of Evansville women’s basketball team returns to the court on Wednesday, traveling north for a Big Ten test at Purdue. Tip-off from Mackey Arena is set for 6 PM CT.
Series History
– Sunday marks the third meeting between Evansville and Purdue
– Purdue leads the all-time series 2-0
– Wednesday is the first meeting between the two teams since 2009, when Purdue defeated Evansville 73-42
– The only other meeting came at a neutral site in Peoria, Ill. in 1984. The Boilermakers defeated the Purple Aces 82-63
Defending Home Court
– Evansville is coming off their second win of the season on Sunday, defeating Northern Illinois 65-52 in Meeks Family Fieldhouse
– Going into halftime with a 26-24 lead, Evansville outscored NIU 18-7 in the third quarter
– Logan Luebbers Palmer continued her strong play against the Huskies, leading the Aces with 19 points for her third consecutive game scoring 15-plus
– Evansville was excellent defensively in the win, posting season bests in points allowed (52) and field goal percentage (33.3%)
– 12 Aces saw the floor in the game, with 11 entering the scoring column
Youth Movement
– Freshmen Sydney Huber and Georgia Ferguson got their first career starts on Sunday against Northern Illinois, playing 31 and 14 minutes, respectively
– Across two games last week, Huber averaged 12 ppg, including a 17-point effort against SIUE
– In the win over NIU, Huber filled up the stats sheet with seven points, six rebounds, five assists and two steals
– This season, Evansville freshmen have combined to make 10 starts and totaled 517 minutes of action
EPD DAILY ACTIVITY REPORT
FOOTNOTE: EPD DAILY ACTIVITY REPORT information was provided by the EPD and posted by the City-County-County Observer without opinion, bias, or editing.
One Arrested After Robbery Investigation
On 12/1/2025 officers were dispatched to the 2500 block of Sunburst Blvd. in reference to a holdup in progress. The caller reported her boyfriend was robbed of his firearm. On scene the victim told officers that David W. Johnson (36) asked to see his firearm. The victim initially gave the gun to Johnson unloaded. Johnson then asked for a magazine to see how much the gun weighed loaded. After loading the firearm, Johnson pointed it at the victim and told him he would not be getting the gun back. Witnesses gave the same account of the incident.
Johnson fled the scene, but was later located by officers. Johnson was stopped and taken into custody. Johnson has prior criminal convictions that prohibit him from possessing a firearm. Johnson was charged with
Robbery with a Deadly Weapon, Unlawful Carrying of a Handgun and Possession of Marijuana.
Habib takes home OVC Newcomer of the Week for the second time
EVANSVILLE, Ind. – University of Southern Indiana Men’s Basketball senior guard Ismail Habib earned Ohio Valley Conference Newcomer of the Week honors for the second time this season on Monday.
Helping lead USI to a pair of wins last week on the road at Valparaiso University, 64-56, and at home against Kentucky State University, 93-56, Habib averaged 21 points on over 43 percent shooting overall and a blistering 54.8 percent from beyond the arc. 11 of Habib’s 14 made field goals last week came from three-point range. The guard also hauled in 6.5 rebounds per game and dished out 4.5 assists per contest.
Habib opened the week at Valparaiso with a team-high 25 points to get the Screaming Eagles a road win. The senior had 18 points on six three-pointers just in the first half to spark the Eagles early against the Beacons. Habib ended the week with a 17-point performance against Kentucky State, and once again, getting USI off to a good start by scoring the team’s first eight points of the game. Habib was in the neighborhood of a triple-double against Kentucky State, adding eight rebounds and seven assists to his tally.
On the season, Habib is pacing the Screaming Eagles with 19 points and 3.4 assists per outing, while starting all eight games this season. Additionally, Habib is averaging nearly five rebounds per contest. He is also shooting a team-best 35 percent from three-point range. Overall, Habib is shooting just over 41 percent from the floor.
Residents can call 2-1-1 to find local warming centers during upcoming winter weather
Report or add a warming center to the Indiana 211 database by contacting Indiana 211’s resource team by email at in211database@fssa.in.gov.
Warming Centers Promotional Materials
- Indiana 211 Warming Centers Locations: Click Here
- Warming Centers Handout: Click Here
National Rankings Show Indiana Hospitals are Making Care More Affordable for Hoosiers
Dec. 1, 2025 (INDIANAPOLIS) — Indiana hospitals are making meaningful strides in reducing health care costs for Hoosiers, with national studies showing a clear downward trend in Indiana hospital prices.
Recent rankings from WalletHub show Indiana’s steady improvement in health care affordability. In 2025, the state ranked as the eighth best in the nation for health care costs—up from 15th best in 2021. This four-year improvement reflects the impact of hospital-led efforts to make care more cost-effective for Hoosiers.
A 2024 Forbes report also highlights Indiana’s progress, ranking the state 24th out of 50 in health care costs—an improvement of 13 spots from its 2023 position as the 11th highest. This shift underscores the broader impact of pricing reforms and cost containment strategies across Indiana’s hospitals.
According to the Kaiser Family Foundation (KFF), Indiana has consistently ranked at or below the national average in employer-based health insurance premiums since 2020. This stability suggests that reductions in hospital costs are helping to keep premiums in check for families and businesses.
Hospital pricing is showing a clear downward trend in the RAND Corporation’s studies as well. Indiana has moved from being the most expensive state in the RAND 2.0 report to ninth in RAND 5.1 – surpassing eight other states in health care affordability in just 5 years. While the Indiana Hospital Association (IHA) has raised concerns about RAND’s methodology, the consistent improvement across reports points to meaningful progress.
“Indiana hospitals are committed to making care more affordable without compromising quality,” said IHA President Scott B. Tittle. “These rankings reflect the hard work and collaboration happening across the state to lower costs and improve access for Hoosiers.”
Tittle emphasized Indiana’s progress compared to other states. “Indiana’s trajectory stands out nationally,” he said. “We’re controlling costs better than many states and making measurable improvements relative to the rest of the country.”
As health care costs remain a top priority at the state and national level, Indiana’s hospitals are demonstrating that consistent, long-term investment in affordability works – and can deliver real results for patients and communities.
Learn More: Fact Sheet: Health Care Affordability









