EWSU Bill Mailing Issue Resolved, Late Fees and Shutoffs Resume December 1     

EWSU Bill Mailing Issue Resolved, Late Fees and Shutoffs Resume December 1                 

 EVANSVILLE, IND. – Evansville Water and Sewer Utility customers who pay their bills by mail are receiving paper statements on schedule without delay now that an issue with our mail distribution system has been resolved. EWSU did not charge late fees or disconnect services for customers who were inconvenienced by late billing issues. However, on December 1, 2021, the Utility will resume charging late fees and shutting off service on accounts that have not been paid by the date on the disconnection notice.

EWSU customers who need more time to pay the past due amount are urged to call EWSU Customer Service at 812-436-7846 before December 1, 2021 to setup payment arrangements and avoid additional fees. Customers may also request payment arrangements online. Visit ewsu.com and click Account & Billing, then select Payment Arrangements. Please note: payment arrangements cannot be made after the shutoff date has passed and the account has been disconnected.

“We appreciate our customers’ patience and understanding while the Utility worked through the mailing issue with our vendor,” said EWSU Executive Director Lane Young. “While this problem has been corrected, EWSU is committed to improving billing services for all of our customers – whether you choose to receive your bill by mail or opt to use one of our convenient electronic payment methods.”

EWSU customers are encouraged to go paperless by setting up automatic scheduled payments online using the MyWater EWSU portal, or download the MyWater EWSU app to set up scheduled payments using your smartphone. Customers can also use the portal and app to manage their accounts. MyWater EWSU is easy to use, saves money on postage, and customers who schedule auto payments never pay late fees.

About EWSU

Evansville Water and Sewer Utility (EWSU) provides high-quality, safe and dependable water and sewer services to more than 63,000 customers in Vanderburgh County and parts of Gibson, Posey and Warrick counties. EWSU maintains more than 1,000 miles of water lines, 800 miles of sewer lines, 6,100 hydrants, eight water storage facilities, two wastewater treatment plants and one water filtration plant. The utility also manages the City’s street sweeping and trash and recycling contracts. EWSU meets or exceeds all state and federal Safe Drinking Water Act standards while protecting land and water resources for future generations.