It has come to our attention that as a part of our billing system change, customers enrolled in AutoPay may have been charged twice for their June utility bill.
This issue is affecting payments scheduled from July 1-5. Customers with payments scheduled after July 5 will not be impacted.
CenterPoint Energy will refund the impacted customers and will reimburse any overdraft or return payment fees charged by the impacted customers’ financial institution as soon as possible. Customers are not required to take any action at this time. CenterPoint Energy will notify those customers impacted by this issue and provide additional steps that may need to be taken for reimbursement, if any, as soon as possible.
We are very sorry for any inconvenience this may have caused.
Just so you know, due to high call volumes, customers may be experiencing longer wait times when contacting our customer service.
Regards,
Noah Stubbs
CenterPoint Energy spokesperson
My neighbor and I mailed our checks on June 21 2024 , due July 1 2024 and they still have not been cashed . According to our online accounts we are now past due .
On June 28 2024 we were put on a converted amount list. Our online messages have not been answered . Very unprofessional !
Reminds me of the Titanic’s maiden voyage !
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