Enhanced Bill Assistance Program Offers EWSU Customers Choice: $1,000 in Small Plumbing Repairs or $30 Monthly Credit
(EWSU will forward your application to Memorial Community Development Corporation (MCDC for review)
July 17, 2024
(Evansville, Ind) – Starting today, Evansville Water and Sewer Utility (EWSU) customers who qualify for bill assistance now have two options to save on their water bill: Chose to receive up to $1,000 in plumbing repairs or updates made by a certified professional through the Leak Repair Program or a $30 monthly credit on their EWSU bill through the Bill Relief Program. The Leak Repair Program option is designed to reduce water usage and save more money over time.
Customers may sign up for the new Leak Repair Program and receive up to $1,000 in small repairs to their home water system, including a water-efficient toilet or plumbing fixtures. Or, they can choose the Bill Relief Credit, which will triple, from $10 a month to $30 a month. That means City residential water customers with active water service and are income-eligible to receive the credit will save up to $360 a year on their water bill.
Customers already receiving the Bill Relief credit have until the end of August to switch to the Leak Repair Program. To learn more, visit ewsu.com/CustomerSupport.
Who’s Eligible
To participate in the Leak Repair Program, EWSU City residential customers must have active water service and a household income that qualifies as low-income based on HUD federal guidelines. To be eligible for the Bill Relief Program, City residential customers with active water service must have a combined annual household income of $50,000 or less.
How The Program Works
To apply for the Leak Repair Program, visit ewsu.com/leakrepair to fill out and submit an application form. EWSU will email you to confirm the application was received and will forward the application to Memorial Community Development Corporation (MCDC) to review your financial status and coordinate a home visit assessment with a plumbing contractor through MCDC’s emergency repair program. If needed repairs exceed the money allotted, MCDC will refer customers to other agency repair programs in the community. Customers must meet the requirements of each agency.
To apply for the Bill Relief Program, visit ewsu.com/billrelief to fill out and submit an application form. EWSU will email you to let you know the application was received and whether your request was approved or denied.
Funding for The Program
In 2022, the City of Evansville allotted $4 million in federal funds from the American Rescue Plan, received during the Covid-19 pandemic to provide direct relief to income-qualified EWSU customers to lighten the cost of their utility bills. The Leak Repair and Bill Relief programs leverage this funding and will be offered through the end of 2026 or until funding is depleted.
FOOTNOTE: Approximately 3,000 applications have been received since the Bill Relief Program launched in 2022; however, EWSU estimates more than 20,000 households could qualify for aid. To learn more, visit ewsu.com/CustomerSupport.
