CenterPoint Energy introduces a redesigned Indiana South electric bill
Revised bill design, itemized charges allow for additional understanding of customer energy use
EVANSVILLE, Ind. – June 24, 2025 – CenterPoint Energy announced an updated electric bill format for Indiana South customers today. The revised layout is designed to provide a clearer breakdown of monthly charges and support greater customer understanding of their energy use and how bills are calculated.
The bill revisions do not add any new charges. Instead, existing electric charges will now be grouped and labeled under four clearly organized groups – Customer Facilities Charge, Variable Base Charges, Fuel Charges and Adjustments – to help customers understand how each item contributes to their total bill.
“Improving how we communicate with customers is a responsibility we take seriously,” said Mike Roeder, CenterPoint’s Senior Vice President, External Affairs. “This update builds on regulatory direction and customer feedback, and it reflects the transparency we are committed to bringing to every aspect of the customer experience. We’ve listened to the feedback from our customers and hope to bring a better understanding of the various components of the CenterPoint bill.”
This update builds on the framework outlined in the Indiana Utility Regulatory Commission’s final order in CenterPoint’s most recent rate case, which directed the company to add broad categories to its bill presentation. CenterPoint expanded on that guidance by introducing the four itemized groups.
Recent customer experience improvements
The updated bill format is part of CenterPoint’s broader effort to enhance how it communicates with and supports Indiana customers. In recent months, the company has also introduced new tools to improve the overall customer experience:
· Outage Tracker: A mobile-friendly outage map that includes weather overlays, satellite views and a Spanish-language option. Visit CenterPointEnergy.com/OutageTracker to view current conditions and report outages.
· Action Center: A centralized online resource with safety tips, restoration updates and community information to help customers stay informed during outages and service interruptions. Explore at CenterPointEnergy.com/ActionCenter.
