 EVANSVILLE, IND. – Evansville Water and Sewer Utility did not charge late fees or disconnect services for customers who were inconvenienced by late billing issues this fall. Now that the mail distribution problem has been resolved and paper bills are arriving on schedule, late fees and service disconnections will resume on Wednesday, December 1, 2021.
EWSU customers who need more time to pay the past due amount are urged to call EWSU Customer Service at 812-436-7846 before the due date to setup payment arrangements and avoid additional fees. Customers may also request payment arrangements online. Visit ewsu.com and click Account & Billing, then select Payment Arrangements. Please note: payment arrangements cannot be made after the shutoff date has passed and the account has been disconnected.
“We appreciate our customers’ patience and understanding while the Utility worked through the mailing issue with our vendor,†said EWSU Executive Director Lane Young. “While this problem has been corrected, EWSU is committed to improving billing services for all of our customers – whether you choose to receive your bill by mail or opt to use one of our convenient electronic payment methods.â€
EWSU customers are encouraged to go paperless by setting up automatically scheduled payments online using the theMyWater EWSU portal or download the MyWater EWSU app to set up scheduled payments using your smartphone. Customers can also use the portal and app to manage their accounts. MyWater EWSU is easy to use, saves money on postage, and customers who schedule auto payments never pay late fees.
