The Evansville Water and Sewer Utility (EWSU) Customer Call Center is temporarily unavailable today due to staffing issues but will reopen Wednesday, March 25, 2020. The Customer Call Center will resume operations during regular business hours, from 7:30 a.m. until 4:30 p.m., with limited staff onsite. As a result, callers may experience longer wait times than usual on the phone. Additional staff will work from home via computer to respond to questions and concerns online.
EWSU Executive Director Allen Mounts said this temporary staffing arrangement will allow the utility to continue serving customers while complying with the Centers for Disease Control and Prevention guidelines on social distancing to reduce the spread of the Coronavirus (COVID-19). In the meantime, customers are encouraged to use EWSU online services available 24/7 at www.ewsu.com or email concerns to customerservice@ewsu.com.
Customers are also welcome to use the drop box located in front of the Civic Center building and the Bill Pay Kiosk next to the Civic Center main entrance to make payments or download the MyWater EWSU app to view account balances, pay bills online and monitor water usage.
Our website, www.ewsu.com, may be utilized to request payment arrangements, start new services, transfer services, or request to end services. Simply fill out the online forms and the request will be processed within one to three business days. The website also gives customers access to pay bills online.
For all general non-emergency requests, services, or questions about balances and billing, visit www.ewsu or email customerservice@ewsu.com. For emergencies only, call 812-421-2130.
