As we enter into spring, which also means storm season is right around the corner, Vectren is reminding customers of the quick and easy-to-use outage reporting tools available, as well as where to find information on electric outages.
Last year, Vectren launched a new feature which allows customers to report their power outage by texting the word OUT to 83212. Customers can easily save this number to their phone contacts to ensure quick reporting by visiting www.vectren.com/text from a smartphone to access and save the contact information. Customers who want to provide Vectren their mobile number to ensure its on file can do so by creating and/or logging in to their Vectren.com online account and visiting the Login & Accounts section, or they may use the Live Chat feature on Vectren.com.
Also launched last year was the redesigned outage center on Vectren’s fully responsive, optimized website, which features a new Google map platform with more defined outage information including crew status and an overlay feature showing current weather. A special zooming feature allows for street-level viewing of the outage area.
“We continue to explore ways to improve the customer’s experience by providing various options to make reporting a power outage and getting updates about restoration easier,†said Brad Ellsworth, president of Vectren Energy Delivery of Indiana-South. “Since smartphones are so highly utilized by our customers, being able to use these options via their mobile devices provides them with additional self-service options.â€
Customers can still report their power outages on a smartphone via Vectren’s website and mobile application. Customers are also encouraged to follow @VectrenStorm on Twitter for real-time outage updates.
These services are offered to continue to improve the customer experience as part of Vectren’s Smart Energy Future strategy. For more information on Vectren’s efforts, please go to www.vectren.com/smartenergyfuture.
 About Vectren
Vectren Corporation (NYSE: VVC) is an energy holding company headquartered in Evansville, Ind. Vectren’s energy delivery subsidiaries provide gas and/or electricity to more than 1 million customers in adjoining service territories that cover nearly two-thirds of Indiana and about 20 percent of Ohio, primarily in the west central area. Vectren’s nonutility subsidiaries and affiliates currently offer energy-related products and services to customers throughout the U.S. These include infrastructure services and energy services. To learn more about Vectren, visit www.vectren.com.
