BREAKING NEWS: Indiana AG says GM deceived Hoosiers about OnStar data use

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Indiana AG says GM deceived Hoosiers about OnStar data use

According to Indiana Attorney General Todd Rokita, General Motors sold thousands of vehicle owners in Indiana on the safety and convenience of OnStar technology.

But Rokita claims that Hoosiers were deceived by the companies “secretly collecting and selling Indiana drivers’ personal data to third parties,” a practice he says led to higher insurance rates.

“Everyone deserves transparency and honesty from the companies they do business with, especially when it comes to having their data protected,” Rokita said in a Thursday release. “General Motors and OnStar turned a supposed safety feature into a way to make money, profiting off Indiana drivers without their knowledge. We’re taking action to hold them accountable and protect our consumers from these deceptive practices.”

Hoosiers who believe that they have been impacted by these practices can reach the Office of Attorney General to file a complaint by visiting indianaconsumer.com or calling 1-800-382-5516.

GM also has a website and phone number for users who would like access or delete their information, at gm.com/consumer-privacy or 1-866-MYPRIVACY (1-866-697-7482).

GM settled with the Federal Trade Commission earlier this year and released a statement in January that said, “Respecting our customers’ privacy and earning their trust is deeply important to us. Although Smart Driver was created to promote safer driving behavior, we ended that program due to customer feedback.”

Rokita filed a civil case with the Marion Superior Court on March 19.

According to the complaint, OnStar tracked: locations, routes driven, driving schedule, fuel usage, hard braking events, hard acceleration events, tailgating, time spent idle, speeds over 80 mph, average speed, late-night driving and driver attention.

Rokita asserts that the above information is sold to data brokers, who then create risk profiles and driving scores to sell to insurers, which charge higher premiums or even cancel policies.

Additionally, the complaint alleges that General Motors “coerced” Hoosiers into activating OnStar without informing customers of its data practices. Doing so could be a violation of the Indiana Deceptive Consumer Sales Act.

“Hoosiers were secretly misled and used,” Rokita said. “Their actions are unacceptable and we’re fighting back to ensure this type of behavior never happens again.”

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