It is Time for Vectren to Explain Why SW Indiana is an Island of Exorbitant Electricity Rates

It is Time for Vectren to Explain Why SW Indiana is an Island of Exorbitant Electricity Rates

The City County Observer has launched an investigative effort to determine just how much difference that there is in the residential electrical rates that people in SW Indiana are charged and why such a vast difference exists. To start we will state that Vectren’s current residential rate is 12.49 cents per KWh but that they have a request in to the State of Indiana to raise that rate to 13.93 cents per KWh. This represents the highest rate within the Evansville region and even one of the highest rates in the nation.

We began by looking across the money saving bridge to Henderson, Kentucky. What we discovered is that Henderson Municipal Power and Light’s winter rate is 4.34 cents per KWh. To put this into perspective if you were to use enough electricity to get a $300.00 electric bill from Vectren that same bill in Henderson would be $104.24. The $195.76 difference is enough to make the payment on a vehicle or even to pay for college textbooks for two.

Our next stop was to move north to the area where Duke Power provides the electricity where we found a tiered schedule where the first 300KWh are billed at 9.2945 cents per KWh, the next 700 at 5.4178 cents per KWh, and anything over 1,000 KWh per month is billed at 4.4464 cents per KWh. Your $300.00 Vectren bill in Vincennes, Terre Haute or any other Indiana based Duke Energy market would therefore be $126.23. That is not as cheap as Henderson but it is much lower than Vectren charges Evansville area customers.

Going east and north to Jasper, Indiana we found another tiered rate structure that is high for low users and lower for larger users of electricity. Jasper homeowners pay a total of $178.28 for the same electricity that Vectren’s Evansville customers would be billed $300.00 for.

We found similar large differences in what we in Vectren’s legislated monopoly pay relative to Owensboro and Louisville both of which enjoy rates that are over 40% cheaper than Vectren and to the west in Mount Vernon Illinois. To the south we checked significant cities all the way to the Gulf of Mexico and did not find any rates that are even close to Vectren’s. When we headed north we found one that is currently just a little bit more expensive than here in Chicago that averages 13.1 cents per KWh. If the State of Indiana passes Vectren’s request to increase the residential rate to 13.93 cents per KWh our rates will pass Chicago’s and we can safely say that “Evansville has the highest priced electricity from the Gulf of Mexico north beyond Chicago. We did not bother to check further north.

The City County Observer believes that for a region that likes to advertise itself as having a low cost of living that this island of excessive electricity pricing is ridiculous. Whatever money that residents of SW Indiana may be saving in low housing costs are heading right up the chimney and into the pockets of a monopoly. Electrons pretty much look the same and do the same things no matter where one buys them. Electricity is a commodity just like gasoline, grain, pork bellies, and gold. There always seems to be a slight price advantage to crossing the money saving bridge of 3% due to tax differences but for the most part things cost similar amounts.

Let us examine a hard commodity like gold which like electricity comes to us from mining and processing. Gold is currently priced at $1,386 per ounce. Where would you buy gold if it were $1,386 per ounce in Henderson but $3,989 per ounce in Evansville? The percentage differences for those two gold prices are exactly the difference in the commodity that we call electricity. The only difference in these markets is that Vectren enjoys and exploits a legislated monopoly and peddlers of gold can’t do so because of portability.

The City County Observer has offered the Vectren Corporation our front page with their explanation of just how a price differential of 188% can be justified by the width of the Ohio River or the 50 mile drive to another city. We have not received the courtesy of a response. We continue to offer them an opportunity to respond to this offer in unedited fashion. We and the people of Evansville deserve and explanation for this corporate largesse.

If you wish to send an email question to Vectren you may do so at the following link:

71 Responses to It is Time for Vectren to Explain Why SW Indiana is an Island of Exorbitant Electricity Rates

  1. rk812 Reply

    December 12, 2010 at 10:21 am

    The monopoly allowed to Vectren needs to be broken. Other energy suppliers need to be let into this region so we the people can get a fair price for energy. Vectren has been allowed to be a monopoly and overcharge for way to long!!!!!!!!!!!!!!!

    • Misti Reply

      March 5, 2014 at 5:15 pm

      Agreed! i now live in Los Angeles and many other places and still havent seen the rates Vectren charged anywhere else. HOW DOES THE CITY NOT SEE VECTREN AS A MONOPOLY!

  2. Eville Taxpayer Reply

    December 12, 2010 at 11:27 am

    If they simply refuse to reply…

    How about publicly appealing to the rate-setting bureaucrats, mentioning the politicians that appointed them to their posts, to explain their actions?

    • Westside Reply

      December 12, 2010 at 12:34 pm

      Everyone should call the Vectren PR dept. To get their explanation…’s very interesting……I bet the Courier and Press won’t post a similar article….I bet they get a break on their electric! I know places, like the big business gets these huge bills, and pay them in quarter years, but if you are a couple of weeks late, they will turn you off quicker then a blink of an eye! How much did that top 10% of Vectren make this year? I bet it was more then the bottom 75% of the local population…maybe even combined?!

      • Eville Taxpayer Reply

        December 12, 2010 at 4:16 pm

        Remember though, that Vectren can only charge what the REGULATORY BUREAUCRATS allow…

        I doubt C&P gets a discount.

        But hell look at that MASSIVE property tax abatement we gave Vectren to build their HQ. We’re getting screwed from multiple directions here.

        Let’s all give good ol’ Johnny Blair a ring too.

  3. crash larue Reply

    December 12, 2010 at 12:53 pm

    No doubt about it, just a bunch of admirable and “quality” people in control of Vectren.
    Where are our Representatives on this issue, let’s get their reaction to this dispicible thievery by Vectren.
    Everyone on the Vectren board should be ostricized, and reviled when seen in public.

  4. Eville Taxpayer Reply

    December 12, 2010 at 4:17 pm

    IS IT TRUE that a history of not just a consistently high dividend… but a consistently INCREASING dividend, for 51 consecutive years! ( Through both good times and very bad, must beg a couple questions. Fundamentally, with the approval of regulatory bureaucrats, just how much blood can be squeezed from the turnip? As well, couldn’t this high customer charge with a high investor yield be labeled – “redistribution”?

  5. karl card Reply

    March 16, 2011 at 2:42 am

    I would really love to start something. what if all of us could turn our power off at the breaker box 3 or 4 times a week. Or maybe all of us at once. I know it would not be easy but man I am giving these people way to much of my families money. I dont get to eat steaks or lobster or living high on the hog. Not looking for pity but come one people, vectren cant beat all of us together…

    • TL Reply

      March 25, 2011 at 2:58 pm

      Everyone should contact the local news stations and papers. If enough people complain and take a stand, then no one company can silence them.

    • Andrea Reply

      March 5, 2014 at 1:01 pm

      I know people have tried to rally together before… It never gets anyone anywhere. There’s got to be a way, I just don’t have a clue what way that is?!

    • Anonymous Reply

      March 5, 2014 at 7:35 pm

      No offense karl, but that’s not at all going to do anything. This is on par with not buying gas on one day to show the oil companies what’s what: The only person suffering is you, and they still get theirs one way or another.

      The only way to fix this is to put pressure on the bureaucracy.

  6. Btown Reply

    August 1, 2011 at 8:57 am

    While Vectren residential rates are high, your calculations for Duke Energy are wrong. It looks like you neglected to add in the trackers. Vectren is still higher but not that much higher. See this website for a valid comparison:

    Plus Duke customers will continue to increase due to Edwardsport and more environmental controls.

  7. Roland Reply

    August 6, 2011 at 4:11 pm

    i’ll tell you what vectren will say… they will say that they have higher prices to cover the costs of those who have outstanding balances with them, money that they haven’t received. in turn, they charge everyone else for the outstanding bills (or so their excuse goes.) ultimately, if they were to use the raised costs to cover old bills, why are none of the old debtors taken off their debt list? here’s the problem; i live and have lived in poverty for several years and have an outstanding bill with them that is over $1000 (probably a lot more by now). i have tried for years to set up payments with them, but they refuse the money. they want all of the money or none of it. they tell me that they are not a “pay-center”. so the next time i have a thousand-plus dollars laying around with nothing else to do with it, i guess i’ll mosey on over to the vectren mafia and give them that stack… yeah, right.

  8. Uncommon sense Reply

    March 4, 2014 at 10:40 pm

    I have had this conversation with vectren’s PR department when I received yet another 300 dollar bill in my 1000 sq ft house. Their answer was that tier rates were higher due to the implementation of state of the art scrubber that were in compliance with federal regulation. They had no answer for me when I dropped a few hard facts. I asked them that if this were try then how is that Evansville maintains it’s position as the most EPA unfriendly area in Indiana. Furthermore Indiana is also the most EPA unfriendly state in the entire union. The woman I spoke to went silent. On top of all of this it seems as though these “new” scrubbers are no longer going to work for vectren so not only do we get to pay for them but now we do not even get to use them. Corporations like vectren absolutely guy the pockets of hard working Americans every day. The combination of Evansville dilapidated politics mixed with vectren and now the seer rate increase is sure to encourage any and all young people raised in this town to seek greener pastures elsewhere. I know that I sure regret buying my house here.

    • Pmoe59 Reply

      March 5, 2014 at 7:09 am

      The reason for the scrubbers was NOT to clean up the air quality, though it did reduce some of the emissions, is was so the turbines could produce MORE POWER(15-25%) so they could sell it back to the grid

    • Indianaenoch Reply

      March 5, 2014 at 7:28 am

      Yeah, that’s their story and they’re sticking with it. They are charging for EPA mandates that have not been mandated. Vectren knows how to work the system. Of course they tell us that we will not like the results of losing their monopoly. We’ll take our chances.

  9. pegleggreg Reply

    March 4, 2014 at 11:13 pm

    First of all it’s Obama’s fault. Then it’s Hillary’s fault, also Obamacare.
    The mayor and all the other politicians are holding out their hands for campaign contributions and vectren gives plenty. Wake up! as a citizen to have no power. Just go watch TV.

    • cathi Reply

      March 5, 2014 at 8:56 am

      First of all, Vectren was raping people’s pockets long before Obama or Hillary were around. Way back in the late ’90′s I had a business. Had to pay a ridiculous deposit. Was told we would get it back in 3 years if we paid on time. For 2 years and 10 months we paid full amount on time. That 10th month before the third year was up we didn’t get a bill. I called and asked about it. The bill had gotten sent to somewhere in Indianapolis. Took me 2 months of fighting with them to straighten that out. One way for them to keep from paying it back but it didn’t work! My house (1098 sqft) is very energy efficient–New Windows, New furnace set to just above freezing, New insulation–my bill is still over $400 a month. But as long as they have their fancy river view building that you can’t even pay the bill in, everyone should be happy, huh.

  10. Shannon Reply

    March 4, 2014 at 11:20 pm

    It’s crazy! I am tired of having $400 Vectren bills. I keep my temp down in the winter and up in the summer. I have good insulation and windows. My sq footage is about 1600.

  11. hellochildren Reply

    March 5, 2014 at 2:25 am

    Wow editor…you flip flopped.

    Aren’t the people running Vectren the same type of “heros of charitable giving” you fawned over in your IS IT TRUE February 10, 2014 article?

    Chapman and the other Vectren execs are (in your eyes) the “Champions of Industry” the “Job Creators” you cheer lead for so often. These are the “heros”

    Yet you admonished me for being critical of them for making their fortunes on the backs of the little people.

    Have you changed your opinion? Or does the fact that they are taking money from YOUR pocket change things. I’d imagine that is it.

    As you admonished me, I will do the same….”stop crying, call your congressman, call the president, DEMAND THEY CHANGE THE SYSTEM EDITOR!!

  12. Usi Reply

    March 5, 2014 at 5:19 am

    We should start moving out of this town to a neighboring cities if we aren’t their customers they don’t get our $

  13. Raged Reply

    March 5, 2014 at 8:08 am

    And they wonder why no one can survive in this city.. you have to work your a## off for petty minimum wage in this town, since that’s all this city offers, which then you can only afford to buy gas and pay vectren. How is anybody suppost to feed their families, unless you can get welfare how can anyone survive on this type of income. What do they expect citizens of this city to do???? They should be ashamed that they charge people so much money for electric when they know we have no other choice. Everyone needs to speak out as a whole and I think if we ever get a break from the snow and it warms up, we should all shut our power off and protest!!!!!!!

  14. Allison Reply

    March 5, 2014 at 8:24 am

    Time for solar panels! They can pay us for the excess energy we produce!!

  15. Gerry Reply

    March 5, 2014 at 8:56 am

    I wish more people could afford to install wind and solar energy.Vectren does have the state of Indiana in their hip pocket.Indiana is one of the few states that do not give tax breaks for renewable energy.Without a doubt Vectren does have a monopoly here and until we as citizens stand up against corporate mongers we are all just a bunch of sheep and deserve what we get.Vectren obviously has enough politicians in their power to kill the competition thus no competitive pricing, so yes we will always pay more.

  16. jks3336 Reply

    March 5, 2014 at 9:25 am

    why should this surprise us….shame on you vectren…because of what you are charging, people are struggling to keep their homes heated….you are taking advantage of all of us because you think you can….I think we all need to see what percentage of profits you are making…this taking gross advantage of folks that are struggling has got to stop….maybe all of vectren’s higher ups need to start attending church and relearn about right and wrong…

  17. Allison Reply

    March 5, 2014 at 9:33 am

    Indiana may not give a tax credit on wind and solar. The federal government does and as of now it is good through 2016. The energy company’s also have to purchase the excess energy you produce that goes into the grid.

    • Gerry Reply

      March 5, 2014 at 12:50 pm

      Unfortunately the state of Indiana does not require a utility company to purchase excess power that we create.Vectren got that law change also..

  18. BP Reply

    March 5, 2014 at 10:29 am

    and they call themselves a not for profit company … I would love to see their books and see how much money they make every year by doing this … for all the money they make they can give us free electric and gas for a year plus

  19. Anne Wells Reply

    March 5, 2014 at 10:35 am

    I have a huge generator and I live in a woods. I think it would be cheaper to replace my current furnace with a wood burning furnace, hire somebody to chop wood (I’m too old), and run the generator with LP.

  20. Fed up Reply

    March 5, 2014 at 10:56 am

    Indiana does not require energy companies to pay for excess energy you provide from solar. They offer a credit to the account but only for that property. It cannot be transferred.

  21. Tim Reply

    March 5, 2014 at 11:03 am

    In 2001, Ohio passed a law deregulating electric utility. Here is a brief explanation of what happened in Ohio.

    The deregulation allows competition of electricity rates over the same grid. Indiana should adopt this if they have not already.

    Another consideration, different companies supplying gas versus electric can also drive competition and reduce rates. Dayton, OH is an interesting market as DP&L provides electricity and Vectren provides gas. I wonder how the gas rates of Evansville compare to those in Dayton?

    • Michelle Reply

      March 6, 2014 at 7:54 am

      Tim, I am from Evansville, but now live about an hour NW of Dayton. I pay 4.6 cents KWH through Dayton Power & Light. We have 849 sq ft, plus a full basement (about 1700 sq ft). We are on the budget payments or equal payment plan and our monthly bill is $94.00. And our gas bill (Vectren) is only $39 a month.

  22. Anne Reply

    March 5, 2014 at 12:37 pm

    I’m so glad this matter is receiving attention! Vectren is the dirtiest most soul-less corporation I’ve ever seen. They’ve been under federal investigation multiple times but NOTHING ever happens and I find that very intriguing. Southern Indiana residents are literally being driven out of their homes to line the vastly deep pockets of some rich asshole CEO’s

  23. John Blair Reply

    March 5, 2014 at 12:43 pm

    I find it rather amazing that there are more comments on this story than there were from customers at the last Vectren IURC rate hearing. Apparently, there are only a handful of us that are willing to step up and be heard when the words really count.

    Frankly Vectren is not the issue here, it is the fact that the Indiana Utility Regulatory Commission and the Office of Utility Consumer Counselor fail consumers all the time. You really cannot blame Vectren for wanting to maximize their profits, that is what corporations do. But when we fail to demand better accountability from the state government that nearly rubber stamps every proposed rate increase one of our investor owned utilities requests.

    Valley Watch is proud to say that we have stood up at each and every rate hearing and spelled out our disdain for the “vertical integration” that allows Indiana utilities to buy fuel from themselves at exorbitant rates or build pipelines using their own companies as contractors.

    The IURC has the control and that is where our protests should be placed.

    • Brains Benton Reply

      March 5, 2014 at 1:11 pm

      Thanks for the great comment John!

      What is the truth regarding the scrubbers?

      That part of the story is all over the map.

      I’ve hear Vectren installed the wrong scrubbers or one’s that didn’t meet federal guidelines and now they have to reinstall new scrubbers that meet stricter guidelines and are making the ratepayers pay for their mistake rather than shareholder.

      Vectren’s version of the story is their scubbers have greatly reduced air pollution and they’re just meeting federal guidelines.

      Are the utitlities in KY not meeting federal guidlines?

      Seems like Vectren’s rates reflect the true cost of coal, not just the direct costs.

      Help us set the record straight.

      • John Blair Reply

        March 7, 2014 at 6:28 pm

        Brains: Vectren has fairly modern scrubbers on the Culley and Warrick plants but the scrubbers on AB Brown, their newest coal plants were the first such scrubbers built in the US in the late 70s and early 80s. They are still doing their job but I doubt they are as efficient as they should be.

        In Kentucky, it is a mixed bag. Rates there are cheap because they have not cleaned up their act(s). New rules are going to impact their rates far greater than they will those of Vectren.

        The “true” cost of coal must recognize the premature death, and various maladies like cancer, stroke and COPD for people. I am writing this on 3/7/14 and we are having a horrible pollution day in Eville.

  24. Mrs. C Reply

    March 5, 2014 at 12:45 pm

    Our home is for sale and we are not living there. Water heater is off and furnace is set at 55. No use of washer, dryer, dishwasher, nothing other than a few lights and fridge! Electric charge last month was $182.89 – and we have gas heat. How can this be?

  25. John Blair Reply

    March 5, 2014 at 12:48 pm

    Further, just today, the Indiana legislature is set to eliminate a successful energy efficiency program which is designed to save consumers money in numerous ways. Instead, that same legislature has pretty much endorsed the fiscally irresponsible Duke Energy Edwardsport plant which is costing Duke ratepayers a fortune @$3.5 billion+.

    Energy efficiency costs around $.035/kilowatt hour. The Edwardsport “lemon” costs about $.22/kWh. Where is the sense in any of this?

    • Martha Crosley Reply

      March 5, 2014 at 7:31 pm

      It is all politics John. I doesn’t have to make sense as long as some big wig or big corporation is making money off it. If the average citizen wants “fair” then they need to define fair, demand it, and not stop until they make changes. As long as everyone lays down, they will continue to get run over.

      I want to thank John for all the hard work and long hours he has spent on energy, pollution, the environment to better Evansville.

      • John Blair Reply

        March 7, 2014 at 6:30 pm

        Thanks, Martha.

  26. Darby Reply

    March 5, 2014 at 2:09 pm

    Try a $960 Vectren bill. Unbelievable but true.

  27. Douglas Diekmann Reply

    March 5, 2014 at 2:12 pm

    What can we do about this?
    Who can we raise our concern and disdain to??

    • Martha Crosley Reply

      March 5, 2014 at 6:35 pm

      John Blair just told you. The IURC. They make the rules under which Vectren functions. Mostly VEctren just goes to Indy up in front of the IURC and requests another rate increase. Bingo! The IURC grants it!! First all IURC meetings about the Evansville area need to be held in Evansville not in Indy. Secondly everyone and I mean everyone needs to attend these meetings. Line up around the block. The elder, the ill, and the children may not make it but everyone else needs to step up. Then bring evidence in black and white of what you are talking about. Stand up and speak your mind. Every time. Every meeting. Until the IURC gets it or until the current members of the IURC are removed.

      • Brains Benton Reply

        March 5, 2014 at 7:09 pm


      • Allison Reply

        March 6, 2014 at 1:49 pm

        I cannot afford to take a day off work to attend these meetings because my electric bill is so high.

  28. brokechick Reply

    March 5, 2014 at 4:37 pm

    I bust my a$$ at work just to struggle to pay my vectren. I just paid 500 dollars to get caught up on my bill and then my new bill comes in and it says its 1115… so tell me how one aquires a 615 dollar electric bill for one month! When I’m not even home most of the time to use that much power!

  29. jami Reply

    March 5, 2014 at 4:40 pm

    I have a bigger house and I expected to pay more this winter than last but what I didn’t expect was to be paying double! My Bill this month is $657. The last 2 previous years my Bill was never over $350. We are new freezing in our own home :-(

  30. Martha Crosley Reply

    March 5, 2014 at 7:43 pm

    It is amazing to me that we have not seen an appreciable decrease in our Vectren bill the last 9 month. Granted this winder has been a killer. But we had new deep insulation installed in our attic in the early summer and 9KW of solar panels installed in August. At first, we did see some improvement. But that quickly evaporated under a per-therm increase of gas this fall and winter. And I think there must have been a connection and line charge increase for gas and electricity somewhere along the line as well. I just paid the highest Vectren bill I have ever paid. I am sixty five and still working. I may never get to retire at this rate. I would gladly work to pay for my pets’ food and vet care but I couldn’t care less if Vectren executives eat.

  31. Bill Wazny Reply

    March 5, 2014 at 9:20 pm

    Since this was originally written in 2010, I think someone should check the current prices and compare how much each utility company has increased their prices. I would bet that Vectrens have increased more than any of the other companies. I have switched all of my lighting to energy efficient compact fluorescent lights, bought new energy efficient appliances, caulked and sealed, turned my heat down, already have excellent insulation, High Efficiency Heat and Air, turned the water heater down and yet my bill keeps getting higher. My electric bill is now higher than my house payment!

  32. Will Rauch Reply

    March 5, 2014 at 9:32 pm

    It will never change because the people that keep giving them their price hikes family member sit on the board they want more in their pocket and gonna keep getting it as long as we allow the state elected officials to keep lacing their pockets as well vote them out put in the new and hold vectren accountable for what their doing here in evansville we keep out thermostat on 68 never changes no more lights than usual but our bill went up almost a hundred dollars

  33. H8EVV Reply

    March 5, 2014 at 9:33 pm

    I’m sure the crooked mayor has his grubby little paws in the money pile somehow. This whole damn town is crooked.

  34. Leah Clinton Reply

    March 5, 2014 at 10:21 pm

    It would have been helpful if the article included the names and contact information for the panel, board, or government office responsible for granting or denying Vectren’s request for a rate hike. A question or comment to Vectren via email will likely be just as ignored as your offer to give them front page space to respond. But, a flood of emails to the officials who approve or deny rate hikes would at least put those officials on notice that citizens are watching.

  35. Shannon knight Reply

    March 5, 2014 at 11:47 pm

    Someone has to pay the C.E.Os 4.5 million dollar Salary.. Then we have that huge building that doesn’t even house Vectren offices. Even if we were allowed in the Vectren ( the scum we are) we won’t find Vectren in the Vectren building… Oh and don’t forget every light in the place is on at all hours!! So we pick up that tab also… I have a small 2 bedroom home… My bill for this month…… $518. Greedy bastards

    • John Blair Reply

      March 7, 2014 at 6:35 pm

      Shannon- As far as I know, Vectren does use every square inch of their Riverfront office building for themselves.

      • The Breeze Reply

        March 7, 2014 at 9:09 pm

        No, the Evansville Regional Business Committee has an office there. Jack Pate of the Courier pays $10k per year to be a member.

  36. Mt.Vernon Indiana Reply

    March 6, 2014 at 12:05 am

    I Live In A trailor….So a small place…my last bill was $750 compared to my usually normal $200 bill. Like Seriously that makes no sense.

  37. KnowNothing Reply

    March 6, 2014 at 12:12 pm

    The rates have to hurt any growth in manufacturing.

  38. Gerry Reply

    March 6, 2014 at 1:02 pm

    You will find the website to contact Vectren at the end of the article.Please feel free to ask questions, we deserve answers.

  39. Lynne Whitaker Reply

    March 6, 2014 at 7:55 pm

    • Lynne Whitaker Reply

      March 6, 2014 at 7:57 pm

      Can you imagine any human being feeling the need to make over $3,000,000? Greed!

  40. tom parady Reply

    March 7, 2014 at 1:26 pm

    I was considering moving from Chicago back to Evansville in retirement soon. Might be looking more closely in Kentucky now.

  41. tommyromo Reply

    March 7, 2014 at 7:13 pm

    barry hussein in his own words…….

    • tommyromo Reply

      March 7, 2014 at 7:15 pm

      john blair like barry is full of shit…..

      • Brains Benton Reply

        March 7, 2014 at 7:31 pm

        You wisdom, deep insight, and thoughtful analysis never fails to impress.

  42. Pressanykey Reply

    March 7, 2014 at 7:28 pm

    “It is Time for Vectren to Explain Why SW Indiana is an Island of Exorbitant Electricity Rates”

    * * * * * * * *

    This sounds like a great topic for discussion and analysis at one of the forthcoming CCO/WOODS&WOODS Good Public Policy Forum meetings.

    Ever since the IURC allowed VECTREN to annually repair or replace a certain percentage of its underground plant on the natural gas side of the business and pass the cost along to ratepayers, I have felt very uneasy about VECTREN’s sole ownership of Miller Pipeline.

    As I have related before I personally witnessed one of their jobs which should have been completed in half the time with half the equipment. Do you really think anyone at IURC is watching out for ratepayers in situations like this?


    • Gerry Reply

      March 8, 2014 at 8:40 am

      Thank you for using Vectren’s online service.

      We have received your correspondence regarding the current utility rates.
      Vectren’s utilities are regulated by state agencies. As a result, Vectren
      cannot adjust our rates without approval. All rate and tariff information
      regarding these regulations can be reviewed using the following link: https://ww

      Vectren’s long-term goals, annual strategies and daily practices exhibit our
      focus and dedication to creating sustainable communities, companies and
      customers all while preserving our environment and natural resources.

      The environmental investments needed to undertake compliance standards with EPA
      rules are much less than recent projects announced by many other utilities due
      to the fact we have already installed the majority of the required emissions
      control equipment in the last decade. Neighboring utilities are spending
      hundreds of millions; shutting down older, uncontrolled plants; or building new
      plants to ensure they can comply by 2016.

      In order to help customers manage their costs, Vectren offers a Conservation
      Connection that provides free information regarding our natural gas conservation
      programs, energy saving tips, and information regarding our on-line Energy Audit
      that is tailored to your personal usage. To speak to one of these
      representatives, please call 1-866-240-8476, Monday-Friday, 7 AM – 4 PM.

      Vectren also offers a Budget Bill program that helps reduce the swing of bills
      from month to month. To obtain a quote for your home, click on the “Billing and
      Payment Options” link listed on the left navigation menu. Under the “Budget
      Bill” heading, choose either the “Learn About” or “Enroll” link.

      If you need to respond to this email, please click the following link:

  43. Anne Reply

    March 10, 2014 at 3:37 am

    Vectren needs a good dose of healthy competition and a heart. They once disconnected my mother for 29 cents. I am not joking or exaggerating. When she wrote her check, she forgot to put the .29 and they shut her off and would not turn it back on until she paid it.

  44. D Smith Reply

    March 11, 2014 at 11:12 pm

    I enrolled in auto pay January 22nd. When my bill arrived this month, I mistakenly assumed it would be auto drafted as I had it set up. Much to my surprise, I was disconnected today, March 11th – ALMOST TWO FULL MONTHS after I enrolled in autopay. When I called Vectren, I was shocked to learn they demanded a $926 deposit, which they were going to hold for 12 months, with no guarantee I could ever get it back (I can ask for it after 12 months of good payment history, but no guarantee) I asked Mike (#mds) supposedly a supervisor how Vectren arrived at $926 deposit. He couldn’t tell me anything other than that is what his computer told him based on my usage. I however pulled my records from last year, and spend $2800 for the ENTIRE year. This deposit is a THIRD of my total usage for the previous 12 months. I feel this is totally unfair as I have no other choice for a gas provider. Vectren could have easily demanded $4000 deposit, and if I want heat, I would HAVE to pay it. I have had Vectren service for over 20 years, at my business, at my home, along with 5-6 rental properties over that time span. All the while having a tremendous pay history with Vectren. I made an honest mistake in thinking that my bill would be auto-drafted (why would anyone assume it would take 2-3 billing cycles to take effect!) Regardless, it’s not like I just didn’t pay the bill. I took the proper steps to set up auto-draft, missed a deadline, and just this evening paid Vectren almost $1900 to reconnect my gas service to my business. The most frustrating part was that when I questioned Mike, the supervisor, it was like he was reading a “canned response.” Anything he didn’t have a canned response for, he would just sit there in silence….with me even asking on occasion “hello, are you still there?”

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